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ISBN10: 0071486542 | ISBN13: 9780071486545

ISBN10: 0071486542
ISBN13: 9780071486545
By Robert J. Calvin

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BUILD and manage a SALES FORCE that's worth sell-ebrating

Understanding that a sales force is only as successful as its management is the first step to improving overall sales performance. The rest can be found inside this hands-on guide that shows, step-by-step, how to train and retain a team of top sales professionals.

Sales Management Demystified addresses every step of the process--including hiring, training, compensation, organization, deployment, forecasting, motivation, and performance management. Sales managers at every level and students of sales management will find helpful strategies and tactics for molding a team into an effective, cohesive unit. Featuring real-world examples, end-of-chapter quizzes, and a final exam, this incredibly useful guide will help you get the best from your sales force and put your career on the fast track.

This fast and easy guide offers

  • Ideas for sourcing, screening, and selecting the best candidates
  • Tips for training salespeople in product, customer, and competitor knowledge, and in selling skills
  • The model for choosing the most successful sales force organization and deployment
  • Monetary and nonmonetary methods to reward positive sales force action and results
  • Performance management techniques that evaluate results, actions, skills, knowledge, and personal characteristics

Simple enough for a novice but challenging enough for a veteran manager, Sales Management Demystified is your shortcut to developing a successful sales team.

Preface

Acknowledgments

Part 1: Creating the Sales Force

Chapter 1: People, Process, Technology, and Performance

Part 2: Hiring the Best: Terminating the Rest

Chapter 2: Job Descriptions, Candidate Profiles, and Sourcing

Chapter 3: Screening and Selecting

Part 3: Training for Results

Chapter 4: Product, Competitor, and Customer Knowledge

Chapter 5: Selling Skills

Chapter 6: Field Coaching and Sales Meetings

Part 4: Sales Force Compensation

Chapter 7: Total Salesperson Compensation: The Mix Between Fixed and Performance Pay

Chapter 8: Salary, Commission, and Bonus Plans and Reimbursed Expenses

Part 5: Sales Force Organization

Chapter 9: Channel Choice and Architecture

Chapter 10: Sizing and Deployment: Time and Territory Management

Part 6: Goal Setting

Chapter 11: Sales Forecasting and Planning

Part 7: Motivating Salespeople

Chapter 12: Recognition, Feeling Important, Challenge and Achievement, and Freedom and Authority

Chapter 13: Personal Growth, Esteem, Belonging, Leadership, and Sales Contests

Part 8: Performance Management

Chapter 14: Performance Evaluations

Final Thoughts

Final Exam

Answer Key

Index

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