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ISBN10: 1260460428 | ISBN13: 9781260460421

ISBN10: 1260460428
ISBN13: 9781260460421
By Jack J. Phillips, Frank Q. Fu, Patricia Pulliam Phillips and Hong Yi

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Get your bottom-line results where you want them by putting your marketing campaigns and initiatives to powerful new use

Marketing is all about understanding and serving your customers’ needs—but how do you know that your events, campaigns

Acknowledgments 
Preface 

PART I Why This Is Important
1 The Value of Marketing: A Critical Issue
2 How the ROI Methodology Works 

PART II The Details of the ROI Methodology
3 Start with Why: Align Programs with th

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