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ISBN10: 0071794840 | ISBN13: 9780071794848
ISBN10: 0071794840
ISBN13: 9780071794848
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How physician executives and managers can become outstanding leaders in times of rapid change A Doody's Core Title for 2022! Written by authors who have more than sixty years of combined experience in healthcare, physician, and organizational leadership, this groundbreaking book is an innovative blueprint for overcoming the complex changes and challenges faced by leaders in today's healthcare environment. Rather than being a theoretic work, The Manual of Healthcare Leadership is intended to be a relevant, practical, and real-world guide that addresses the myriad organizational, regulatory, budgetary, legal, staffing, educational, political, and social issues facing leaders in the healthcare industry. One of the primary goals of this book is to enable readers to maximize the performance of each staff member in the interest of collectively providing peerless healthcare to their service community. The strategies offered throughout the text include the "why, what, and how" necessary to solve specific problems and challenges encountered by healthcare managers and leaders. Instruction is provided not only with text, but with diagrams and other resources specifically designed to demonstrate sequential thinking and the progressive application of solutions. With this book in hand, healthcare leaders will be able to confidently select, train, guide, and assess their staff. They will also be able to negotiate, plan, resolve problems, manage change and crisis, and handle the thousand and one other challenges that come their way on a daily basis.
Part 1: Core Management Skills for the Physician Leaders
Chapter 1: Managing within a Progressive Healthcare Organization
Healthcare Policy and Politics
Healthcare Organizations: An Overview
Governance Issues
Strategic Planning
The Law, Compliance, Regulatory and Accreditation Issues
Healthcare Finance
Managing Risk
Healthcare Quality and Patient Safety
Organizing Efficiency into Healthcare
Ethical Challenges
Negotiating
Chapter 2: Building a High-Performance Team
Interviewing and Hiring for Success
Improving and Promoting Performance Excellence in Physicians
Physician Contracting
Medical Staff Operations: Credentialing and Privileging
Teamwork and the Role of Physicians on Teams
Chapter 3: Managing Data, Decisions and Development
Using Data to Drive Performance
All the Statistics You Need
Motivation
A Continuous Learning Approach
Chapter 4: Maximizing Change, Culture and Crisis
The Importance of Climate and Culture
Part 2: Leadership Strategies for Physician Executive Roles
Chapter 5: Establishing Pride, Accountability, Commitment and Trust
Chapter 6: Practical and Proven Negotiation Strategies
Chapter 7: Strategic Planning for the Real World of Healthcare
Chapter 8: Performance Assessment, Evaluation and Re-Direction
Part 3: Communication Practices for Physician Executives
Chapter 9:- Communicating with Your Boss and Your Board
What Board Chairmen want Physician Leaders to Know
Chapter 10: Collaborating Constructively with Your CEO and Fellow Executives
Chapter 11: Effectively Communicating with External Constituents
What Health Plan Executives want Physician Leaders to Know
How to run Community Forums in your Patient Community
What Nursing Home Administrators want Physician Leaders to Know
What Hospital Attorneys want Physician Leaders to Know
What Other Physician Executives want Physician Leaders to Know
What Nurses want Physician Leaders to Know
Chapter 12: Patient-Physician-Office Communication
The (NJ) 20 Biggest Complaints of customers/patients and how to resolve them.
Dynamics of change and medical office communication stress reduction strategy
Part 4: Integrative Case Studies
Four case studies, each one representing a separate chapter, which uses one of the four case exemplars to emphasize the lessons in the book, including elucidation of:
-- Advancing a Program
-- Physician Behavior and Performance Issues
-- Motivating Your Team and Challenges to Teamwork
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