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ISBN10: 0071463399 | ISBN13: 9780071463393
ISBN10: 0071463399
ISBN13: 9780071463393
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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to improve efficiency and productivity. These things are at the heart of a successful Profit Centered Maintenance organization.The author-devised Maintenance Operations Scoreboard is used to perform over 200 maintenance evaluations in over 5,000 profit centered maintenance organizations. For example, at Honda of America, it was used extensively to direct maintenance strategy. It was later translated into Japanese for presentation to key Japanese executives. Another excellent example is Boeing Commercial Aircraft Inc. Boeing combined elements from this same Scoreboard with their company-wide maintenance goals to develop ‘The Boeing Scoreboard for Maintenance Excellence.’ Over 60 facility maintenance work units, at region, group and team levels, are evaluated at on-site visits using the Scoreboard criteria.
PrefaceAcknowledgmentsIntroductionPart 1: Maximizing Maintenance Best Practices with a Profit-Centered ApproachChapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
IntroductionPart 1: Maximizing Maintenance Best Practices with a Profit-Centered ApproachChapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Part 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Part 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Part 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
Chapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
INDEX
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