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ISBN10: 1264269625 | ISBN13: 9781264269624
ISBN10: 1264269625
ISBN13: 9781264269624
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Improve your business performance through digital transformation Digital transformation has become commonplace across public and private sector organizations, and yet most struggle to achieve tangible results from it. Many make avoidable mistakes or fall into simple traps along the way. Written by a team of global digital transformation thought leaders, Hacking Digital provides practical advice and information that you need to successfully transform your organization. Hacking Digital is organized into six easy-to-follow sections: • Initiating Your Digital Transformation • Setting Up the Right Organizational Dynamics • Working with the Outside World • Creating Value in New Ways • Leading People and Organizations • Anchoring and Sustaining Performance How do you create a sense of urgency? How do you set up digital governance? How do you create successful digital offerings? How do you manage the relationship between digital transformation and IT? How do you scale digital initiatives? Hacking Digital answers these and many other questions you need to transform your organization and seize a competitive edge for years to come. www.hackingdigital.org
INTRODUCTION
Part One
Hacking the First Steps
Initiating Your Digital Transformation
1 CREATING A CLEAR AND POWERFUL
TRANSFORMATION OBJECTIVE
2 BUILDING URGENCY WHEN YOUR
BUSINESS IS DOING WELL
3 ALIGNING THE TOP TEAM TO DRIVE
TRANSFORMATION SUCCESS
4 BUILDING ORGANIZATIONAL MOMENTUM
AND ENGAGEMENT
5 TAKING AN INVENTORY OF EXISTING
DIGITAL INITIATIVES
6 FUNDING YOUR DIGITAL TRANSFORMATION
PROGRAM
Part Two
Hacking the Internal Organization
Setting Up the Right Organizational Dynamics
7 HOW TO GET YOUR BOARD ONBOARD
8 CHOOSING THE RIGHT DIGITAL
GOVERNANCE MODEL
9 HOW TO MAKE DIGITAL AND IT WORK TOGETHER
10 ACCELERATING DIGITAL USING AGILE METHODS
11 BUILDING AND MANAGING TECHNOLOGY
INFRASTRUCTURE
Part Three
Hacking the External Environment
Working with the Outside World
12 BUILDING HYPERAWARENESS INTO
YOUR ORGANIZATION
13 MANAGING PARTNERSHIPS AND ECOSYSTEMS
14 INVESTING IN STARTUPS
15 IMPLEMENTING OPEN INNOVATION EFFECTIVELY
16 MANAGING DIGITAL TRANSFORMATION
RESPONSIBLY AND SUSTAINABLY
Part Four
Hacking the Business Model Transition
Creating Value in New Ways
17 MOVING FROM PRODUCT-CENTRICITY TO
SERVICES AND SOLUTIONS
18 CONVINCING CUSTOMERS TO PAY FOR
DIGITAL SERVICES
19 COMPETING AGAINST OR WORKING WITH
DIGITAL PLATFORMS
20 BUILDING A BALANCED PORTFOLIO OF
DIGITAL INITIATIVES
Part Five
Hacking Digital Transformation Leadership
Leading People and Organizations
21 THE CHARACTERISTICS OF AGILE
DIGITAL LEADERSHIP
22 HOW DIGITAL LEADERS CAN ESTABLISH
AND MAINTAIN CREDIBILITY
23 MAKING THE CDO ROLE A SUCCESS
24 HOW BEST TO DEVELOP DIGITAL SKILLS
WITHIN YOUR ORGANIZATION
25 WORKING ACROSS SILOS
Part Six
Hacking Digital Momentum
Anchoring and Sustaining Performance
26 SETTING UP A PIPELINE OF DIGITAL INITIATIVES
27 SCALING DIGITAL INITIATIVES
28 MEASURING THE PERFORMANCE OF
DIGITAL INITIATIVES
29 STAYING ON TOP OF NEW TECHNOLOGIES
30 HOW TO LEVERAGE DIGITAL FOR
ORGANIZATIONAL RESILIENCE
CONCLUSION
ACKNOWLEDGMENTS
NOTES
INDEX
Part One
Hacking the First Steps
Initiating Your Digital Transformation
1 CREATING A CLEAR AND POWERFUL
TRANSFORMATION OBJECTIVE
2 BUILDING URGENCY WHEN YOUR
BUSINESS IS DOING WELL
3 ALIGNING THE TOP TEAM TO DRIVE
TRANSFORMATION SUCCESS
4 BUILDING ORGANIZATIONAL MOMENTUM
AND ENGAGEMENT
5 TAKING AN INVENTORY OF EXISTING
DIGITAL INITIATIVES
6 FUNDING YOUR DIGITAL TRANSFORMATION
PROGRAM
Part Two
Hacking the Internal Organization
Setting Up the Right Organizational Dynamics
7 HOW TO GET YOUR BOARD ONBOARD
8 CHOOSING THE RIGHT DIGITAL
GOVERNANCE MODEL
9 HOW TO MAKE DIGITAL AND IT WORK TOGETHER
10 ACCELERATING DIGITAL USING AGILE METHODS
11 BUILDING AND MANAGING TECHNOLOGY
INFRASTRUCTURE
Part Three
Hacking the External Environment
Working with the Outside World
12 BUILDING HYPERAWARENESS INTO
YOUR ORGANIZATION
13 MANAGING PARTNERSHIPS AND ECOSYSTEMS
14 INVESTING IN STARTUPS
15 IMPLEMENTING OPEN INNOVATION EFFECTIVELY
16 MANAGING DIGITAL TRANSFORMATION
RESPONSIBLY AND SUSTAINABLY
Part Four
Hacking the Business Model Transition
Creating Value in New Ways
17 MOVING FROM PRODUCT-CENTRICITY TO
SERVICES AND SOLUTIONS
18 CONVINCING CUSTOMERS TO PAY FOR
DIGITAL SERVICES
19 COMPETING AGAINST OR WORKING WITH
DIGITAL PLATFORMS
20 BUILDING A BALANCED PORTFOLIO OF
DIGITAL INITIATIVES
Part Five
Hacking Digital Transformation Leadership
Leading People and Organizations
21 THE CHARACTERISTICS OF AGILE
DIGITAL LEADERSHIP
22 HOW DIGITAL LEADERS CAN ESTABLISH
AND MAINTAIN CREDIBILITY
23 MAKING THE CDO ROLE A SUCCESS
24 HOW BEST TO DEVELOP DIGITAL SKILLS
WITHIN YOUR ORGANIZATION
25 WORKING ACROSS SILOS
Part Six
Hacking Digital Momentum
Anchoring and Sustaining Performance
26 SETTING UP A PIPELINE OF DIGITAL INITIATIVES
27 SCALING DIGITAL INITIATIVES
28 MEASURING THE PERFORMANCE OF
DIGITAL INITIATIVES
29 STAYING ON TOP OF NEW TECHNOLOGIES
30 HOW TO LEVERAGE DIGITAL FOR
ORGANIZATIONAL RESILIENCE
CONCLUSION
ACKNOWLEDGMENTS
NOTES
INDEX
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