Connect Access Code and Purchase FAQ 

Help with Access Codes

Access codes are title-specific and can only be registered once. If your code is for a different version of the title or for a different edition, the access code will not work.

Troubleshooting:

  • Attempt to carefully re-enter the code paying close attention to similarities between 1 and I's and zero and O's. On access code cards, a zero may appear with a slash through it.
  • If you have a damaged or scratched code, you will need to speak to an agent. You can call or chat with us. We'll need you to provide a photo or scanned copy of the front and back of the access card showing the damaged or scratched code. We can provide a replacement code if your code has not been used.
  • If you are receiving an error message when entering code, check your access code status to determine why the code is not working and determine next steps. If you still need further support, call or chat with us.
  • If you did not receive a registration code with your textbook purchase, first contact your bookstore. If they confirm there is no registration code, you will need to purchase it from the instructor Connect section URL.

General Registration Information

3 Registration Options for Connect

  • Using a Connect access code
  • Purchasing Connect
  • Registering for Temporary Access

Option 1: Access Code

To use the 1st option, enter your 20-digit Connect access code and click REDEEM.

Option 2: Purchase Connect Online

The 2nd option is to purchase access with either a credit card or Paypal account, under the BUY IT button.

Option 3: Temporary Access

Lastly, if still available early in the semester, you may be able to register for 2-week Temporary Access, by clicking the ACCESS NOW option.

If any of the following scenarios apply:

  • You have a Connect license for a textbook that extends to another semester
  • You need to change sections during the term
  • You registered under the wrong section

You can register directly without entering a new access code or purchasing access again. You can do this via the new Connect course URL provided by your instructor or via your school's Learning Management System.

*Note, if you submitted assignments in the other section, the grades cannot be transferred to a new Connect course.

Important: Remember to purchase full access to Connect before the temporary access period ends to eliminate any unnecessary interruptions in Connect. When purchasing full access, use the same email address you used to sign up for temporary access.