Service and Support

GENERAL CUSTOMER SERVICE


In the United States:
McGraw-Hill Education
P.O. Box 182605
Columbus, OH 43218

Phone: (800) 338-3987
Fax: (609) 308-4480
customer.service@mheducation.com

Outside the United States:
Please use the following dropdown to locate offices near you or use the contact information below:



International Customer Service Department:
Phone: (609) 426-5793
Hours of Operation: 8:00 AM to 6:00 PM Eastern Time, Monday through Friday (USA)
Fax: (609) 426-7917
international_cs@mheducation.com



CUSTOMER SERVICE BY DIVISION


PREK-12

MH School | Contact Info
For General Support:
Phone: (800) 338-3987
Fax: (800) 953-8691
Hours of Operation 8:00 to 6:00 PM Eastern Time, Monday through Friday (USA)

ASSESSMENT

CTB | Contact Info
For General Support (Including Scoring Services):
Phone: (800) 538-9547
Fax: (800) 282-0266
Representatives are available 6:00 AM to 4:00 PM, Pacific Time

For Help with Acuity or Yearly ProgressPro:
Phone: (800) 282-4705
Acuity Support Email: Acuity@CTB.com

Yearly ProgressPro Support Email: YPP@CTB.com
Acuity and Yearly ProgressPro support staff are available 5:00 AM to 5:00 PM, Pacific Time

For Help with CTB Online/Software Products (other than Acuity or Yearly ProgressPro):
Phone: (800) 459-6522
Fax: (800) 459-4210
Email: CTBTechnicalSupport@CTB.com
Technical Support staff are available 7:30 AM to 5:00 PM in the customer's time zone (Eastern, Central, Mountain, and Pacific Time)

HIGHER EDUCATION

MH Higher Education | Contact Info
You can contact Customer Service the following ways:
Phone (Students): (800) 262-4729
Phone (Instructors Requesting Desk Copies): (800) 338-3987, Prompt 1
Fax: (614) 759-3644

Higher Education Orders: Orders_MHE@mheducation.com
Higher Education Customer Service: HEP_Customer-Service@mheducation.com
Hours of Operations:  8:00 AM to 6:00 PM Eastern Time, Monday through Friday
In Australia and New Zealand, please call our Sydney office at: +61-2-9900-1800, or email: cservice_sydney@mheducation.com.

MH Create
Contact: Create Order Fulfillment

Hours of Operation: 7:30 AM to 4:30 PM Central Time, Monday through Friday
By Phone:  You can reach us toll-free at (800) 962-9342 (US Only)

By Email:mhhe_create@mheducation.com

Customer Experience Group (CXG) Hours of Operation:
Sun: 6:00 PM to 11:00 PM
Mon–Thurs: 8:00 AM to 11:00 PM
Fri: 8:00 AM to 6:00 PM (All times Central)
By Phone: You can reach us toll-free at (800) 331-5094 (US Only)

PROFESSIONAL

MH Professional | Contact Info
Contact our Customer Service Department Regarding Returns and Exchanges
Customer Service may be reached between the hours of 8:00 AM and 5:00 PM Eastern Time, Monday through Friday at:
Phone: (877) 833-5524
Fax: (614) 759-3823
Email: pbg.ecommerce_custserv@mheducation.com