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Navigator

Explore Navigator to access, organize, and manage McGraw Hill course content.

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Navigator – Customer FAQ

Thank you for visiting the Navigator support page! We are eager to help you. Please see the information below for FAQs such as issues with logging in, troubleshooting tips, and more.

Table of Contents
Access & Sign-In
Account & Password
Courses & Course Plans
Using Course Materials (Learner FAQ)
Faculty FAQ
Administrator FAQ

Additional Help & Support

Access & Sign‑In

I tried to sign into Navigator for the first time and ended up on this CXG support page—why can’t I log in?

  • If this is your first time ever accessing Navigator and you are not using an LMS, you must use the secure link sent to your email to activate your account.
    • Go back to the original email invitation from McGraw Hill or your institution.
    • Click the unique activation link in that message—this link verifies your identity and creates your Navigator account.
    • Make sure you are using the correct email address (the same one your institution provided to McGraw Hill).
    • If the link has expired, ask your school administrator to send a new setup link.
    • Once your account is activated, you can sign in at  navigator.mheducation.com using your confirmed email and password.

How do I access Navigator from my LMS (D2L, Canvas, Blackboard, Moodle)?

  • Open your LMS course, select Launch Navigator, allow pop‑ups, and accept the Terms of Use if prompted.

How do I access Navigator without an LMS (direct login)?

  • Go to navigator.mheducation.com, enter your email, and follow the prompts to set your password and accept the Terms of Use.

I didn’t receive my Navigator invitation email. What should I do?

  • Your institution or McGraw Hill can resend your secure setup link. Links are time‑limited.

My activation link expired — how do I get a new one?

  • Ask your school administrator to generate a new setup link.

Accounts & Passwords

Do I need to create a new account if I already use McGraw Hill products (ie, Access (Medical), Boards & Beyond)?

  • No, not if you are using the same email address to sign into those other products. You can sign in with your existing McGraw Hill credentials.

How do I reset my password?

  • Use the Forgot Password link in your Navigator email or on the login page.

Courses & Course Plans

I logged in but don’t see my course. What should I do?

  • If using an LMS: Launch Navigator from inside the correct LMS course.
  • If not using an LMS: Confirm with your institution that you’ve been assigned to the correct course.

What is a Course Plan?

  • A Course Plan is a structured weekly or module‑based roadmap created by your instructor that includes assigned content and activities.

How do I view Course Plans?

  • Use the Course Plan dropdown at the top of the Course Content page.

What’s the difference between Topic View and Block View?

  • Topic View: Content grouped by subject or theme
  • Block View: Content organized by week or module

Using Course Materials (Learner FAQ)

How do I sign in and user Navigator?

How do I open assigned content?

  • Select any item in Topic or Block View. Linked digital content opens in a new tab.

Faculty FAQ

How do I create a Course Plan?

Can I edit my Course Plans after publishing?

  • Yes. Faculty may edit or copy published plans. Only draft plans can be deleted.

Administrator FAQ

What information does my institution need to provide for setup?

  • A completed user data template including:
    • Names
    • Email addresses
    • User roles
    • Course names
    • Course codes

How long does onboarding take?

  • Most institutions complete setup in 10–15 business days, depending on data quality and turnaround time.

What happens after we upload our roster?

  • McGraw Hill configures the environment, sends account invitations, confirms the setup, and faculty can begin creating Course Plans.

Additional Help & Support

Who should learners contact for course issues?

  • Learners should contact their course administrator or instructor.

Who supports faculty and administrators?

  • Institutions work with their McGraw Hill Customer Success representative.

What if I’m having an issue seeing or accessing the Access (Medical) content linked within Navigator?

Require Additional Technical Help or Need to Report Any Errors in Navigator?

  • If you need more help with Navigator and to report technical issues, possible content errors, as well as product feedback, please contact McGraw Hill’s Customer Experience team by submitting the form please click HERE. If you do not receive a reply in 48 hours, please check your spam folder or Firewall settings. Some school servers block our email replies so you may wish to provide a non-school account.
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