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First Aid Forward

Get an overview of First Aid Forward resources and digital learning components.

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First Aid Forward

 

Important password notice: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you reset for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s). 

 

My institution subscribes to First Aid Forward for me. How do I gain access?

In First Aid Forward, you have two options for accessing your institution’s subscription and registering for an account: 1) Temporary Access Link OR 2) Setting a password.

To register for your account:

  1. Go to the First Aid Forward homepage for the product you want to access:   
  1. Enter your institutional email address (e.g., firstname.lastname@university.edu). Your authentication is based on your email address, so you must use your institutional email address.
  1. Enter your personal information.
  1. Choose your account creation method: 
  • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.
  • Enter Password Manually: Set a password for your First Aid Forward account. Important: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you enter when registering for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s).
  1. Acknowledge the terms and conditions.
  1. Check your email and click on the link you receive to sign in:
  • If you selected Temporary Access Link as your sign-in method, click the link to be verified and sign in. 
  • If you selected Enter Password Manually as your sign-in method, you will receive a link to verify your email. Click[KA1]  the link to be verified and sign in. The verification link is only necessary the first time you sign in and when reverifying your account every 180 days; most of the time, you’ll be able to just enter your password and sign in.
  1. You now have access to First Aid Forward for 180 days.  Reverify your account[NA2] [CK3] [NA4]  every 180 days to maintain access to your institutions’ subscription. To reverify your account:
    1. Go to First Aid Forward homepage for the product you want to access:
    1. Enter your institutional email address. Click Continue.
    2. Choose your Account Sign-In Method:
    • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.
    • Enter Password Manually: Enter your password. You will receive a link to verify your email.
    1. Click the link you receive in your email.
    2. You now have 180 days of access to First Aid Forward. Repeat these steps every 180 days to maintain seamless access to First Aid Forward. A short-term lapse in verification will not result in the loss of data in your account.
    3. If you’re having issues, contact us.

I have an account in First Aid Forward, but I am getting an error when trying to sign in. What should I do?

If you purchased your own subscription to First Aid Forward, check that your subscription is still active go to My Account > Order History. To purchase additional access, go to https://www.mheducation.com/highered/digital-products/compass/first-aid-forward.html

If you have access to First Aid Forward through your institution’s subscription, it’s possible your account needs to be reverified (accounts must be reverified once every 180 days so that we can confirm you’re still associated with your institution).

To reverify your account and regain access:

  1. Go to First Aid Forward homepage for the product you want to access:
  1. Enter your institutional email address.
  2. Choose your Account Sign-In Method:
    • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.
    • Enter Password Manually: Enter your password. You will receive a link to verify your email.
  3. Click the link you receive in your email.
  4. You now have 180 days of access to First Aid Forward. Repeat these steps every 180 days to maintain seamless access to First Aid Forward. A short-term lapse in verification will not result in the loss of data in your account.
  5. If you’re still having access issues, contact us.

If you had access via a token, it’s possible that access has expired. Refer to your registration instructions or contact us to check.

I didn’t get a temporary access link.

  1. Check your junk/spam folder.
  2. Return to the First Aid Forward homepage. Re-enter your institutional email address. Make sure you enter it correctly and with no extra spaces or extra characters.

My temporary access link expired.

Return to the First Aid Forward homepage. Re-enter your institutional email address to request a new temporary access link.

 I have an account in First Aid Forward but forgot my password.  How can I sign in? 

To reset your password:

  1. Go to any First Aid Forward homepage:
  1. Enter your email address and click Continue.
  2. On the next page, click “Reset or Create Password.” 
  3. You’ll receive an email to reset or create your password. Click on the link in the password reset email to be taken to the “Reset or Create Password” page.  
    • The email has the subject line “Your Reset or Create Password Link from McGraw Hill” and comes from no-reply@accounts.mheducation.com.
    • You may need to check your junk/spam folder.  
  1. Create and confirm your new password and click “Continue.” 
  2. You will receive an email from McGraw Hill notifying you that the password reset was successful. Important: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you reset for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s). 
  3. You do not need to set a password to access First Aid Forward. Instead, you can select the Sign-In Method Temporary Access Link to login without a password whenever you want to access the site. Temporary Access Links are one-time use and must be used within 24 hours.   

FAQs

Is there a mobile app for First Aid Forward?  

Currently, there is no mobile app for First Aid Forward, although the site is functional in mobile. [NA5] 

What are the technical requirements for using First Aid Forward?  

All you need to access First Aid Forward is an Internet connection. The site is functional in mobile but performs best on laptop/desktop. If you experience issues, check that you are using the most up-to-date version of your web browser (e.g., Safari, Chrome, Firefox, Edge).   We recommend clearing your browser cache/history occasionally if you are experiencing intermittent issues logging in or when logged in and interacting with the content.

 

Can I download content for offline access?

Currently, First Aid Forward content cannot be downloaded for offline access.   

 

How do I subscribe to notifications or updates from the platform, such as content updates or new feature releases?  

Sign up to receive First Aid Forward updates and product releases using our form at https://www.mheducation.com/content/professional/us/program/first-aid-forward.html#updates

Artificial Intelligence (AI) in First Aid Forward

Our institution doesn’t allow the use of AI for learning. Is it possible to disable any AI features?

Yes, AI features may be disabled upon request for your institution. Prior to a trial or subscription, please inform your account manager that disabling AI features is an institutional policy requirement. If the trial or subscription has already begun, please reach out to your account manager or contact Customer Success at customersuccess@mheducation.com.   

Where can I learn more about the AI solution utilized in First Aid Forward and obtain details on how it uses data to generate patient performance and feedback?

Please read McGraw Hill’s Approach to AI, as well as our AI Nutrition Label, for a disclosure on the use of AI features.

Subscribe to First Aid Forward

 

I am a faculty member/administrator interested in getting a demo of First Aid Forward for my course or institution. How do I get access? 

Thank you for your interest in First Aid Forward! Please request a trial of First Aid Forward by submitting our trial request form found at: https://www.mheducation.com/highered/digital-products/compass/first-aid-forward.html. A McGraw Hill representative will be in touch with you shortly.  

How do I subscribe to First Aid Forward?

Purchase First Aid Forward –

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