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Boards & Beyond: Troubleshooting Guide

Troubleshoot common issues when using Boards & Beyond content.

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Troubleshooting Guide
The following troubleshooting steps will resolve most technical difficulties that are related to a browser, device, internet connection, or user network. 

If you are still experiencing the issue after trying these, please click here to report your issue that may include a screenshot, description of where you experienced it, and which browsers and devices you have experienced it on.
 

  1. Try an alternate browser. If this helps, it indicates there's an issue specific to your browser.
    • Clear your browser cache (make sure you don't have any B&B pages open when you clear it.)
    • Check your browser plugins and firewall to see if any of them are interfering.
  2. Try an alternate device, like a different laptop, a tablet, or your phone. If trying a different browser doesn't help but trying a different device does help, that indicates there's an issue with your device
    • Restart your device. Older devices may need to be powered down
      • Leave device off for a minute or two, then powered back up again.
        • Note: Windows 10 laptops will to be "Restart(ed)" instead, because their quick-start mechanism doesn't fully clear everything for the "Shut down" option.
    • Check your security programs to see if they've recorded any alerts or blocked anything related to the Boards & Beyond site.
  3. Check that your connection speed is consistent and fast. If your connection speed is too slow, you will have trouble using the site.
    • Check other running programs on your device that might be taking up bandwidth. Shut down other media players, for instance, to see if that speeds up your videos.
  4. Try connecting via a different network, such as a library or coffee shop network. If steps 1-3 didn't identify a problem but using a different network helps. Switch back to your original networks and try the following:
    • If you are on a network where all users share bandwidth, try playing videos at low usage times to see if they're faster when not as many people are on the network.
    • Try using a VPN to see if it makes a difference.
    • Check with your internet provider to make sure they're not throttling bandwidth for some sites.
    • Note: If you are having trouble ONLY on your school campus, please check with your school's IT department

Related Resource
FAQ on Boards and Beyond
- "Why am I having technical difficulties?"

 

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