Thank you for visiting the Clinical Reasoning support page! We are eager to help you. Please see the information below for FAQs such as issues with logging in, troubleshooting tips, and how to request an institutional trial or subscription.

NOTE: Boards & Beyond and/or First Aid Forward Users:

If you have a Boards & Beyond and/or First Aid Forward account, use the same institutional email address to sign up for your Clinical Reasoning account. Your accounts will be linked with McGraw Hill, and you will use the same password to sign into all accounts.

How to Login to Clinical Reasoning

In Clinical Reasoning, you have two options for accessing your institution’s subscription and registering for an account: 1) Temporary Access Link OR 2) Setting a password.

Here is how to register:

1. Visit the Clinical Reasoning homepage: https://clinicalreasoning.mheducation.com (Note: You can register and sign in from on- or off- campus).

2. Enter your institutional email address (e.g., firstname.lastname@university.edu). Your authentication is based on your email address, so you must use your institutional email address.

3. Enter your first name and last name and select your profession.

4. Choose your account creation method: 

• Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.

• Enter Password Manually: Set a password for your Clinical Reasoning account. If you have a Boards & Beyond and/or First Aid Forward account with the same email, the password you enter when registering for Clinical Reasoning will also be the new password for your Boards & Beyond and/or First Aid Forward account(s).

5. Acknowledge the terms and conditions.

6. Check your email and click on the link you receive to sign in:

• If you selected Temporary Access Link as your sign-in method, click the link to be verified and sign in. 

• If you selected Enter Password Manually as your sign-in method, you will receive a link to verify your email. Clink the link to be verified and sign in. The verification link is only necessary the first time you sign in; next time, you’ll be able to just enter your password and sign in.

7. You now have access to Clinical Reasoning.  After registering, users can sign in at https://clinicalreasoning.mheducation.com with a password or by requesting a temporary access link.
8. Every 180 days, you must sign in at https://clinicalreasoning.mheducation.com using the temporary access link to re-verify your account and maintain your access to Clinical Reasoning.

I have an account in Clinical Reasoning, but I am getting an error when trying to sign in. What should I do?

1. 1. When you register for an account in Clinical Reasoning, you will have 180 days of authenticated access with your institution’s subscription before needing to reauthenticate to maintain access to the site. If you have an existing account and cannot access Clinical Reasoning, it is possible your access has expired. You can reauthenticate and gain access to your institution’s Clinical Reasoning subscription with the following steps:
   1. Navigate to Clinical Reasoning at: https://clinicalreasoning.mheducation.com.
   2. Enter your institutional email address and send a Temporary Access Link to your email. Please ensure you entered your institutional email address correctly with no extra spaces. You may need to check your junk/spam folder for the Temporary Access Link email.
   3. Your Temporary Access Link is one-time use and expires after 24 hours. If you need a new Temporary Access Link, return to Clinical Reasoning (https://clinicalreasoning.mheducation.com), enter your institutional email address again, and request a new Temporary Access Link.  

I have an account in Clinical Reasoning but forgot my password.  How can I sign in? 

1. To reset your password, please use the following steps: 
   1. Navigate to Clinical Reasoning at: https://clinicalreasoning.mheducation.com/.  
   2. On the first “Sign In” page, enter your institutional email address. 
   3. After entering your institutional email address and on the second “Sign In” page, select the “Enter Password Manually” option and then “Reset or Create Password.” 
   4. Check your institutional email for the password reset email from no-reply@accounts.mheducation.com with the subject line “Your Reset or Create Password Link from McGraw Hill.”  You may need to check your junk/spam folder.  
   5. Click on the link in the password reset email to be taken to the “Reset or Create Password” page.  
   6. Create and confirm your new password and click “Continue.” 
   7. You will receive an email from McGraw Hill notifying you that the password reset was successful. Note: If you have a Boards & Beyond and/or First Aid Forward account with the same email, the password you reset for Clinical Reasoning will also be the new password for your Boards & Beyond and/or First Aid Forward account(s). 
2. Alternatively, you do not need a password to access Clinical Reasoning. Instead, you can continue to use the Temporary Access Link to login without a password whenever you want to access the site. See “How to Login to Clinical Reasoning>>Temporary Access Link” above for how to login with the Temporary Access Link. 

 

FAQs

Is there a mobile app for Clinical Reasoning?  

• Currently, there is no mobile app for Clinical Reasoning, but the site is mobile-friendly and can be used on Safari, Chrome, and other internet browsers on your phone or tablet. 

What are the technical requirements for using Clinical Reasoning?  

• All you need to access Clinical Reasoning is an Internet connection. The site is mobile-friendly but does perform best on desktop. If you experience issues, check that you are using the most up-to-date version of your web browser (e.g., Safari, Chrome, Firefox, Edge).   We recommend clearing your browser cache/history occasionally if you are experiencing intermittent issues logging in or when logged in and interacting with the content.

Can I download content for offline access, such as illness scripts or cases? 

• Currently, Clinical Reasoning content cannot be downloaded for offline access.   

Artificial Intelligence (AI) in Clinical Reasoning

Our institution doesn’t allow the use of AI for learning. Is it possible to disable any AI features?

• Yes, the patient AI features may be disabled upon request for your institution. Prior to a trial or subscription, please inform your account manager that disabling AI features is an institutional policy requirement. If the trial or subscription has already begun, please reach out to your account manager or contact Customer Success at customersuccess@mheducation.com.   

Where may I learn more about the AI solution utilized in Clinical Reasoning and obtain details on how it uses data to generate patient performance and feedback?

• Please read McGraw Hill’s Approach to AI, as well as our AI Nutrition Label, for a disclosure on the use of AI for the Patient Cases and Feedback Report features.

 

Subscribe to Clinical Reasoning

 

How can I request an institutional trial or subscription to Clinical Reasoning?  

• For an institutional trial or subscription to Clinical Reasoning, please request to be contacted by a McGraw Hill representative by submitting our trial request form found at: www.mheducation.com/highered/digital-products/compass/clinical-reasoning.
• Currently, Clinical Reasoning is not offered as an individual purchase or subscription.

 

I am a faculty member/administrator interested in getting a demo of Clinical Reasoning for my course or institution. How do I get access? 

• Thank you for your interest in Clinical Reasoning! Please request a trial of Clinical Reasoning by submitting our trial request form found at: www.mheducation.com/highered/digital-products/compass/clinical-reasoning. A McGraw Hill representative will be in touch with you shortly.  

What is the policy for refunds or cancellations?  

• Currently, Clinical Reasoning is not offered as an individual purchase or subscription.
• For more information on McGraw Hill’s refunds and cancellations policies for digital subscriptions, please visit:  https://www.mheducation.com/return-policy.html. 
• For questions, please email our Online Customer Service team at: onlinecustomer_service@mheducation.com.

Need More Help?

• If you need more help with Clinical Reasoning and to report technical issues, possible content errors, as well as product feedback, please contact McGraw Hill’s Customer Experience team by submitting the form please click HERE. If you do not receive a reply in 48 hours, please check your spam folder or Firewall settings. Some school servers block our email replies so you may wish to provide a non-school account.
• Additional resources for admins, faculty, librarians, and students, including instructional videos and user guides, can be found on the Customer Success team’s Clinical Reasoning LibGuide at: https://mheducation.libguides.com/clinical-reasoning.