There Is No Purchasing Account Associated With This Organization
Resolve errors indicating no purchasing account is associated with your organization.
Tags
SSO & Manual-Rostering
Customer Support
User Guides & Account Management
Direct Login & Auto-Rostering
Middle School
Direct Login & Manual-Rostering
High School
Error Messages
SSO & Auto-Rostering
PreK-12
School Administrator
Preschool
Elementary School
If you see a "
There is no purchasing account associated with this organization" error on the
Manage Products page in the Admin Tools -
If you are assigned to highest level administrator role and are unable to access the product list under Manage Products, verify that you are selecting the correct Organization and Purchasing Account. If you are set as an administrator at multiple schools as well as the district, you will first want to make sure you have selected the district from your Profile menu.
If you are assigned to multiple accounts and/or purchasing accounts, you will also need to make sure you are selecting the correct option(s) on the Manage Products page from the Organization and/or Purchasing Account drop-downs.
Another reason you may not see the list of products is because you may not have the proper role associated with your administrator account. If you are only set as a school organization administrator, the only time you may have access to the product list is if the school you're assigned to has its own purchasing account. If you are unable to access the product list under Manage Products, and you believe you should have access to it, you will want to reach out to your District/Purchasing Account Organization Administrator. The district Organization Administrator will be able to make edits to your account to assign you to the proper role.
If you are assigned to District/Purchasing Account Organization Administrator role and are unable to access the product list under Manage Products, it is possible that the account is not properly set up in our system. Please reach out to our K-12 DTS Support team for further assistance with resolving this issue.
Organization Administrator User Guide for Manual Rostering Districts
Manage Class Rosters for Manual Rostering Districts
Manage Users for Manual Rostering Districts
Auto-Rostering Accounts:
Organization Administrator User Guide for Auto-Rostering Districts
Assign Content on Access Manager
If you are assigned to highest level administrator role and are unable to access the product list under Manage Products, verify that you are selecting the correct Organization and Purchasing Account. If you are set as an administrator at multiple schools as well as the district, you will first want to make sure you have selected the district from your Profile menu.
If you are assigned to multiple accounts and/or purchasing accounts, you will also need to make sure you are selecting the correct option(s) on the Manage Products page from the Organization and/or Purchasing Account drop-downs.
Another reason you may not see the list of products is because you may not have the proper role associated with your administrator account. If you are only set as a school organization administrator, the only time you may have access to the product list is if the school you're assigned to has its own purchasing account. If you are unable to access the product list under Manage Products, and you believe you should have access to it, you will want to reach out to your District/Purchasing Account Organization Administrator. The district Organization Administrator will be able to make edits to your account to assign you to the proper role.
- District/Purchasing Account Organization Administrator: The District/Purchasing Account Organization Administrator can manage users, class rosters, and products for all schools/organizations assigned to the district/purchasing account. They also have access to usage data and the Admin Dashboard reports for all schools/organizations.
- School Organization Administrator: The School Organization Administrator can manage users and class rosters for the school(s) they are assigned to, as well as access to usage data and the Admin Dashboard reports for the assigned school(s).
- Reporting Administrator: The Reporting Administrator can create and view reports on student performance and product usage for student and teacher users affiliated with the organizations assigned to the administrator.
- Curriculum Administrator: The Curriculum Administrator can create and share curricular assessments for select programs for the organizations assigned to the administrator as well as create Wonders District Planners.
If you are assigned to District/Purchasing Account Organization Administrator role and are unable to access the product list under Manage Products, it is possible that the account is not properly set up in our system. Please reach out to our K-12 DTS Support team for further assistance with resolving this issue.
Additional Articles:
Manual Rostering Accounts:Organization Administrator User Guide for Manual Rostering Districts
Manage Class Rosters for Manual Rostering Districts
Manage Users for Manual Rostering Districts
Auto-Rostering Accounts:
Organization Administrator User Guide for Auto-Rostering Districts
Assign Content on Access Manager