K-12 Connect FAQ

Teachers

Refer to the next section for a student Q & A.

Q: How do I obtain a Connect teacher account?

A: After you have purchased your McGraw Hill textbooks, you will receive an email from our Digital Licensing team asking for additional details so that they can create your Connect teacher account. Once the Digital Licensing team has received a response with the needed information, they will then send a return email with the codes that were generated for the course (if purchased) and your teacher log-in information.

Please note, no orders can be processed until the requested information is received.

If you have not received an email requesting additional information, you will want to reach out to the person who makes the purchases for your school/district. If you or the purchaser did not receive an email, you will want to fill out the Connect AP*/Honors, Electives and Custom Publications Teacher Resource Activation form to gain access to the digital materials.

Upon initial log-in once your account is created, you will be prompted to pick a security question & answer. Once you have successfully logged in, please update your password to something more secure in the "My Account" link in upper right. 

Q: Where do I sign into my account?

A: If your digital material is through Connect, you will want to navigate to the Connect Sign-In page. For in-depth steps refer to the K-12 Connect - Access Your Account article.

Q: What do I do if I do not remember my username and/or password?

A: If you do not remember your password, click on the Forgot your password link under the sign-in fields. Your username should be your school email address. Refer to the K-12 Connect - How to Retrieve or Reset Password article for in-depth steps.

If you have continue having trouble signing into your account, please contact our K-12 DTS Support team.

Q: I'm being prompted to select my school to complete my account setup, but my school isn't listed.

A: If you are prompted to select a school, please select MH Internal Account 1 (Santa Monica).  Due to Connect being a higher education platform, your particular high school will not be listed in the pre-populated options.

Q: How do I create a new course on my teacher Connect account?

A: To create a new course (class), refer to the K-12 Connect - Create a New Course article.

Q: Can I edit the course and/or section details?

A: Refer to the K-12 Connect - Edit Course or Section Details article for steps on how to make edits to the course name, time zone, registration dates, section name, and registration link.

Q: Where do my students go to register for the course?

A: You will want to provide the students either the Section Web Address or the QR code associated with the course and the 20-character registration code. Each course you have created on your account will have a different Section Web Address/QR code. Refer to the K-12 Connect - How to Locate the Section Web Address/QR Code article for steps on locating each option.

Once your students have the needed 20-character code and Section Web Address or QR Code, they will want to follow the steps on the K-12 Connect - How to Register for a Class article.

Q: Can I share my course with another teacher?

A: You can share an individual Section with another teacher. For steps on sharing a section with a teacher, refer to the K-12 Connect - Share or Copy Sections article.

Q: Can I reuse a course instead of creating a new one each semester/year?

A: We recommend creating a new course/section for each semester or school year depending on how often your district switches class schedules. Refer to the K-12 Connect - Reusing Course/Section article for more information.

Q: How do I create an assignment?

A: Refer to the K-12 Connect - Create Assignments article for in-depth steps of creating assignments. Refer to the K-12 Connect - Assignment Management article for steps on managing existing assignments.

Refer to the PreK-12 DTS Community Help Site for additional articles for managing and using your Connect account and courses. If you need further assistance, reach out to the K-12 DTS Support team.

Students

Refer to the section above for a teacher Q & A.

Q: How do I register for my class?

A: You will first need to obtain the Section Web Address or QR Code as well as the 20-character registration code from your teacher. Once you have those, you will want to refer to the K-12 Connect - How to Register for a Class article for steps on registering for your class.

Q: What do I do if I forgot my username and/or password?

A: If you do not remember your password, click on the Forgot your password link under the sign-in fields. Your username should be your school email address.

If you have continue having trouble signing into your account, please contact our K-12 DTS Support team.

Q: Why isn't my eBook opening?

A: Refer to the K-12 Connect - eBook Not Launching from the Bookshelf article for steps to take.

Q: Why do I keep getting signed out of my account?

A: Connect has a built-in timer that will automatically log you off if you are not actively using the site for 1 hour. This timer will automatically log you out of Connect after 1 hour of inactivity and is a safety feature in case you forget to log out of Connect on a public computer. To prevent the timer from automatically logging you off, make sure you are actively navigating through Connect using the navigation buttons available on the web page and not the browser "back" and "forward" buttons.

Also, if cookies in your browser are not enabled, then your login cannot be saved in a way that will keep you logged into the website.

Q: Why won't my assignment open?

A: Refer to the K-12 Connect - Can't Access Assignment article for troubleshooting steps and explanations as to why your assignment may not be opening.

Refer to the PreK-12 DTS Community Help Site for additional articles for managing and using your Connect account and courses. If you need further assistance, reach out to the K-12 DTS Support team.