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How to Manage License Shortages for McGraw Hill Programs

Review scenarios on how to best handle license shortages for McGraw Hill programs.

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If you do not have enough licenses for your McGraw Hill products, you will not be able to assign the content to students or teachers until you free up licenses or purchase more. This applies to both ConnectED and Open Learning content.

To free up teacher licenses, you view who is using the license from the Manage Products page in your Admin Tools. To take back teacher licenses, follow the steps in the  How to Take Back Seats of Teacher Editions article.

For ConnectED student licenses, teachers must take back licenses from the students no longer using the content as admins do not have this ability. Organization Administrators can see which teachers have assigned the student content on the Manage Products page in your Admin Tools. Teachers can then take back the student licenses following the steps in the  ConnectED - How to Take Back Seats of Student Editions article.

Open Learning student licenses must be returned by the teacher as well. If a teacher archives a class with students attached to the class, this is considered as removing students from the Student Edition licenses and returning them back to the available license count for that content. If teachers have an active class, they will want to make sure to remove any students that should no longer have access to the Student Edition so that it returns the license for another student to be able to be assigned to it. For steps on how a teacher removes students from a class, refer to the rostering section of the  Open Learning Platform - Class Management document.

If the teacher is no longer active, contact our K-12 Technical Support team to have the student licenses returned. If you are at the end of the term or academic year, you can also fill out the Clean-Up Request Form and select Option 2 to have your district's class rosters cleared. This will remove all students and teachers from classes, and the student licenses will be returned.

If you have to purchase new licenses, contact your McGraw Hill Sales Representative. If you're not sure who to contact, see our  Contact a Sales Rep page.

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