Access Medical FAQs
Learn how to access mhmedical content and supported platforms.
ACCESS MEDICAL
Thank you for visiting the Access Medical support page! We are eager to help you. Please see the information below for FAQs such as issues with logging in and troubleshooting tips, more information on Email Domain Match and how it works, as well as how to login to the SiteManager admin portal.
NOTE: Boards & Beyond, First Aid Forward, and/or Clinical Reasoning Users:
If you have a Boards & Beyond, First Aid Forward, and/or Clinical Reasoning account, we encourage you to use the same institutional email address to sign up for your Access Medical account. Your accounts will be linked as one McGraw Hill account, and you will use the same password to sign into all sites.
| FAQs Table of Contents |
| End-User Sign In FAQs |
| Email Domain Match FAQs |
| SiteManager Admin Portal FAQs |
| AI Reader for Access Medical FAQs |
| Other FAQs |
| Need More Help |
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What is changing on October 14, 2025?
- Access is moving to McGraw Hill’s account management system. All Access profiles will be migrated to a McGraw Hill account that will work across McGraw Hill products. First-time users sign into their Access profile with the new sign in experience; they will be guided through the process to migrate their profile.
- If you have an Access profile, you will sign in with your email address instead of a username.
- Depending on your current account, you may be asked to verify your email or reset your password.
- If you have multiple Access profiles with the same email, we will combine or keep the most recent one depending on activity.
Will I need to create a new account?
- No — your existing Access profile will be migrated automatically.
- If you already have a McGraw Hill account (for products like Boards & Beyond or First Aid Forward), Access can be linked to that account only if you are entitled to Access (for example, if your institution has an active subscription or you have redeemed a token).
- If you are not entitled to Access, you will still have your McGraw Hill account but will not gain Access until you authenticate through your institution or redeem a token.
- If you do not have a McGraw Hill account, one will be created for you during the migration process.
Will I have to reset my password?
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It depends:
- If you already have a McGraw Hill account (ie, Boards & Beyond or First Aid Forward) but no Access profile: You will simply verify your email at first sign-in — no password reset required.
- If you only have an Access profile and no McGraw Hill account: You will complete a one-time password reset to migrate your profile.
- If you have both an Access profile and a McGraw Hill account (Ie, Boards & Beyond or First Aid Forward): You will simply sign in using your McGraw Hill account credentials moving forward.
What if I don’t add an email address to my Access profile?
- You will not be able to log into your existing account after October 14. To keep your favorites, collections, and personalizations, add your email address before the transition.
Can I still use my old username?
- No. Email address will be the only way to sign in after October 14.
Are there new ways to sign in?
- Yes — you can now sign in without typing a password:
- Choose “Send me a sign in link” at login.
- Check your email and click the secure link to sign in automatically.
What happens if I had multiple Access profiles under one email?
- If your most recent activity on one of the profiles was within the last 180 days, profiles will be combined into one account.
- If the last activity on a profile was more than 180 days ago, only your most recent profile will be kept.
What happens if I already have an MH account, but my Access subscription comes through my institution?
- When you verify your email at first sign in, the system will check for entitlement:
- If you are authenticated (via IP, email domain match, OpenAthens, Shibboleth, referring URL, or token redemption), Access will automatically be added to your account.
- If you are not authenticated or are outside your 180-day window, you will be prompted to reauthenticate (sign in again while authenticated to your institution).
What do I need to do right now?
- Go to your Access profile.
- Make sure you have a valid email address listed — ideally your institutional email address.
- Watch for pre-launch emails and banners reminding you to update your profile before October 14.
Where can I get help if I run into issues?
- Contact CustomerSuccess@mheducation.com for additional assistance.
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What is Email Domain Match?
- Email Domain Match is an authentication option that lets users gain access to Access (and other supported products) simply by signing in with their verified institutional email address — even when they’re off campus or not connected to the institution’s network.
How does Email Domain Match work?
- When a user creates or signs into their McGraw Hill account with their institutional email:
- The system checks if their email domain matches an authorized domain provided by their institution.
- If it matches, they are prompted to verify their email (via a secure email link).
- Once verified, their account is granted access to their institution’s subscription entitlements.
How often do users need to verify their email?
- Users must re-verify their institutional email every 180 days. When re-verification is needed, they will be automatically prompted during sign in.
Do users need a personal account or Access profile with Email Domain Match?
- Yes — users need a McGraw Hill account if the school exclusively uses Email Domain Match as their preferred authentication method.
- If users don’t have an account yet, they will create one with their institutional email.
- Once created and verified, it stays linked to their institution for 180 days until re-verification is required.
How does this affect our existing authentication setup?
- Email Domain Match can be added in addition to your current authentication method(s):
- IP authentication, Shibboleth, OpenAthens, EZProxy, and Referring URL are still supported.
- Adding Email Domain Match simply gives your users a more flexible way to sign in and reduces reliance on IP/VPN.
What are the benefits of Email Domain Match for users?
- Convenient: No need to be on campus or connected to VPN/IP to create or sign into an account.
- Seamless Mobile Access: Works with the Access app and other MH products.
- Secure: Ensures users are truly affiliated with the institution by requiring email verification.
- Consistent: The same account can be used across multiple McGraw Hill products (Access, First Aid Forward, Clinical Reasoning, Boards & Beyond).
What if a user prefers to use a personal email?
- They can still create an account with a personal email, but:
- They must be on campus or otherwise institutionally authenticated (via IP, Shibboleth, OpenAthens, etc.) to create the account.
- They must re-authenticate on campus every 180 days to maintain access.
Who should I contact to enable Email Domain Match for my institution?
Please reach out to your McGraw Hill Account Manager or CustomerSuccess@mheducation.com to discuss setup and configuration.
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What is changing for institutional admins on October 14, 2025?
- We are updating Sitemanager admin login to use your email address as your username. To login to the Sitemanager admin portal (where you can pull usage reports, view account details, etc.), please note your username will now be the email address listed on your subscription account. Your password will stay the same.
Do I need to reset my password?
- No — your password will remain unchanged. You will simply use your email address to log in instead of a username.
What if my email address on file is incorrect?
- If your email address is outdated or incorrect, please contact CustomerSuccess@mheducation.com to update it before October 14. You will not be able to log into Sitemanager without the correct email address after launch.
What is changing for consortia admins?
- For consortia administrators, we are introducing a single parent admin account with the ability to toggle between member institutions without logging in and out.
- You can also configure additional child admins with their own unique email addresses for each institution.
What action should I take as a consortia admin?
- Confirm your email address on file is accurate.
- Provide Customer Success with email addresses for any additional child admins you would like configured.
- Review the new toggle feature once live to easily switch between member institutions.
Will there be downtime or service interruption?
- No downtime is expected. You will be able to access Sitemanager before, during, and after the update.
Will this affect end users’ ability to access Access?
- No — these updates affect admin logins only. However, end users will also experience a sign in update on October 14. Users will:
- Sign in with their email address instead of a username
- Verify their email or reset their password (if required)
- Continue to access institutional subscriptions as usual
For more details, see the End-User Sign In FAQs above.
Q8: Where can I get help or training?
- Visit our support page on the Usage Reports and SiteManager (Admin Portal) LibGuide
- Watch for upcoming pre-launch admin emails with step-by-step instructions
- For any questions, reach out to Customer Success at CustomerSuccess@mheducation.com
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AI Reader for Access Medical FAQs
Q1: What is AI Reader and how does it work?
- Answer: AI Reader is a learning tool available in select texts on Access (Medical). It allows users to:
- Highlight a section of text (up to 400 words) and generate explanations and quiz questions (3 questions per highlighted section). AI Reader helps users actively engage with trusted content, making it easier to understand and remember key information.
- Note: To use AI Reader, users must be signed into their McGraw Hill account and institutionally authenticated. If you don’t have an account, you can create one while authenticated to access the feature.
Q2: How does AI Reader use AI technology?
- Answer: AI Reader is powered by a large language model (LLM). This LLM is a private instance of OpenAI’s GPT-4o provided via Microsoft Azure AI. It uses a Retrieval Augmented Generation (RAG) approach, which indexes and retrieves relevant content from the specified Access (Medical) title (and only that title) to provide accurate summaries and questions. Learn more about the technology behind AI Reader and our approach to responsible AI implementation.
Q3: Our institution doesn’t allow the use of AI for learning. Is it possible to disable any AI features?
- Answer: Yes, AI Reader may be disabled for your institution upon request. Prior to a trial or subscription, please inform your Account Manager that disabling AI features is an institutional policy requirement. If the trial or subscription is already active, please contact your Account Manager or visit our Access (Medical) Support Page for assistance.
Q4: Which textbooks have AI Reader?
- Currently, AI Reader is only available on Dutton’s Orthopaedic Examination, Evaluation, and Intervention on AccessPhysiotherapy. Stay tuned for more information on additional titles in the future.
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Is there a mobile app for Access Medical?
- Yes! For full access to the Access app, please ensure you have a McGraw Hill account authenticated with your subscription. You can download the Access app in the App Store or Google Play. Learn more about the app on our support page.
What are the technical requirements for using Access Medical?
- All you need to access Access Medical is an Internet connection. The site is mobile-friendly but does perform best on desktop. If you experience issues, check that you are using the most up-to-date version of your web browser (e.g., Safari, Chrome, Edge). We recommend clearing your browser cache/history occasionally if you are experiencing intermittent issues logging in or when logged in and interacting with the content.
Can I download content for offline access, such as chapters an