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Students Additional Help & Support Resources

Higher Ed Technical Support: US and Canada

Submit a Support Ticket

Phone: (800) 331-5094

Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Higher Ed Customer Service

For questions about purchases, billing or refunds.

Submit a Case

Phone: (800) 331-5094

Higher Ed Technical Support: Other International

Submit a Support Ticket

Chat Hours:

Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Outside the United States? View international phone numbers and regional contacts

Supporting You at Every Step

Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.

Supporting You at Every Step

Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.

Instructors Popular Support Topics

Instructors Product Guides, Tutorials and Troubleshooting

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Instructors Additional Help & Support Resources

Higher Ed Technical Support: US and Canada

Submit a Support Ticket

Phone: (800) 331-5094

Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Higher Ed Customer Service

For questions about purchases, billing or refunds.

Submit a Case

Phone: (800) 331-5094

Higher Ed Technical Support: Other International

Submit a Support Ticket

Chat Hours:

Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Higher Ed McGraw Hill Representative

Find your Higher Ed Rep

Outside the United States:

Contact International Support

Outside the United States? View international phone numbers and regional contacts

Setup and Implementation

Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
Get Instructor Support

Setup and Implementation

Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
Get Instructor Support

Higher Ed McGraw Hill Representative

Find your Higher Ed Rep

Outside the United States:

Contact International Support
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