Toyota Culture: The Heart and Soul of the Toyota Way 1 9780071492171 Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire. Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.
Toyota Culture: The Heart and Soul of the Toyota Way

Toyota Culture: The Heart and Soul of the Toyota Way

1st Edition
By Jeffrey Liker and Michael Hoseus
ISBN10: 0071492178
ISBN13: 9780071492171
Copyright: 2008

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ISBN10: 0071492178 | ISBN13: 9780071492171



The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details

Part One: The Context and the Challenge

1. The Problem and the Countermeasures

2. Inputs and Outputs: Philosophy, People, and Problem Solving

Part Two: The Process--The Competent People Value Stream

3. Attract Competent and Trainable People

4. Develop Competent and Able People

5. Engage Competent and Willing People

6. Enroll Competent and Committed People

Part Three: People and Culture Supporting Processes

7. Teamwork

8. Clean and Safe Work Environment

9. Two-Way Communication

10. Management Accountability to Employees

Part Four: Organizational Supporting Processes—Human Resource Management

11. Stable Employment and Manpower Management

12. Fairness and Consistent Policies and Practices

13. Recognition and Corrective Action

14. Hoshin Kanri—Policy Deployment

Part Five: How to Guide the Implementation of the Competent People Value Stream

16. Implementation Strategies Guide

About the Author

Jeffrey Liker

Jeffrey K. Liker, Ph.D., author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and coowner of lean consulting firm Optiprise, Inc. His Shingo-Prize winning work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications.

Michael Hoseus

Michael Hoseus is Executive Director of the Center for Quality People and Organizations. He worked for Toyota's Georgetown, Kentucky plant for more than 12 years as a group leader, assembly plant manager, and manager of human resources.