Quality Management Demystified https://www.mheducation.com/cover-images/Jpeg_400-high/0071449086.jpeg 1 9780071449083
Quality Management Demystified

Quality Management Demystified

1st Edition
By Sid Kemp
ISBN10: 0071449086
ISBN13: 9780071449083
Copyright: 2006

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ISBN10: 0071449086 | ISBN13: 9780071449083



The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details

Part 1: Managing Quality

Chapter 1: Quality Throughout History

Chapter 2: The Development of Quality Management

Chapter 3: Defining Quality

Chapter 4: Quality for the Customer

Part 2: Quality Essentials

Chapter 5: Key Quality Concepts

Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality

Chapter 7: Leading a Quality Team

Chapter 8: Quality Engineering

Chapter 9: Auditing Quality

Chapter 10: Statistics for Quality

Part Three: Quality Movements

Chapter 11: Total Quality Management

Chapter 12: Quality Standards -- ISO 9000 and More

Chapter 13: Six Sigma

Chapter 14: The Cost of Quality

Chapter 15: The Capability for Quality: CMM and CMMI

Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing

Part Four: Practical Quality Management

Chapter 17: Challenges and Leadership

Chapter 18: Practical Quality for Projects and Programs

Chapter 19: Global Quality in the 21st Century

Final Exam

Answers to Quiz, Mid-Term Exam, and Final Exam Questions

List of Acronyms and Glossary

Resources for Learning


About the Author

Sid Kemp

Sid Kemp (San Antonio, TX), is a leading expert in project management for information technology and telecommunications implementations. His company, Quality Technology and Instruction, provides a custom project management methodology to businesses, government agencies, and educational organizations. He has assisted Fortune 500 companies and government agencies in the deployment of new technology, and developing custom project management methodologies. Mr. Kemp has more than 15 years of experience in IT and telecommunications, and has authored 5 textbooks for use in courses and corporations. He has been teaching a seminar on Project Management for Information Technology for three years.