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Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures

1st Edition
By Robert Lucas
ISBN10: 0071748369
ISBN13: 9780071748360
Copyright: 2011

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Program Details

Introduction; Chapter 1: Delivering Effective Customer Service in a Diverse World; Chapter 2: Identifying and Dealing with Consumer Behavior; Chapter 3: Creating a Professional Service Image; Chapter 4: Improving Interpersonal Communication Skills; Chapter 5: Tapping Non-Verbal Communication Skills for Success; Chapter 6: Really Listening to What the Customer is Saying; Chapter 7: Managing Your Time to your Advantage; Chapter 8: Reducing Stress on the Job; Chapter 9: Addressing Service Breakdowns; Chapter 10: The Role of Technology in Closing the Global Service Gap; Appendixes; Resources