Pharmacy Management: Essentials for All Practice Settings: Fourth Edition, 4th Edition

ISBN10: 0071845445 | ISBN13: 9780071845441

By Shane Desselle, David Zgarrick and Greg Alston

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ISBN10: 0071845445 | ISBN13: 9780071845441

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#1 Pharmacy Management Text!!! As pharmacy practice moves from a product orientation to a patient orientation, there are unique challenges that arise in managing the value-added services that pharmacists are developing to meet patient needs in medication therapy management. A section of this book is dedicated to the planning, implementation, and reimbursement of these new patient care services offered by pharmacists.
Several chapters are dedicated to describing the risks inherent in pharmacy practice, and the impact that laws, regulations, and medication errors have on pharmacy management. The final section describes how manage-ment functions are applied in specific pharmacy practice settings (independent, chain, health systems, managed environments, safety net operations), and settings in unique health systems.

■ HOW E AC H C H A P T E R I S O RG A N I Z E D
Each chapter is divided into several sections to facilitate the reader’s understanding and application of the material. Chapters begin with a list of learning objectives that outline the major topics to be addressed. A brief scenario is used to describe how a pharmacy student or pharmacist may need or apply the information described this chapter in their daily lives or practice. Questions at the start of each chapter provide direction and assist the reader in understanding what they can expect to learn.

The text of each chapter provides comprehensive coverage of the content and theory underlying the major concepts. References to the management and pharmacy literature are commonly used to provide readers with links to additional background information. Explanations and applications are also used to help readers better understand the need to master and apply each concept. Questions at the end of each chapter encourage readers to think about what they have just learned and apply these concepts in new ways.

■ WHAT STUDENTS WILL GAIN FROM THIS BOOK
If you are a pharmacy student, this book will help you gain an appreciation for the roles of management in pharmacy practice, regardless of your future position or practice setting. This book will also provide you with a variety of management theories and tools that you can apply in your daily life.

For educators, this book has been designed as a comprehensive pharmacy management textbook. As a whole, it is meant to be used in survey courses that cover many areas of pharmacy management. The section format also allows the book to be used in courses that focus on specific pharmacy management functions or topics. The sections and content of each chapter are meant not only to provide valuable information that is easy for students to understand, but also to stimulate further discussion and motivate students to learn more on their own.

I.Why Study management in Pharmacy School?
Chapter 1. The “Management” in Medication Therapy Management
Chapter 2. Management Functions
Chapter 3. Creating and Managing Value
II.Managing Operation
Chapter 4. Strategic Planning in Pharmacy Operations
Chapter 5. Business Planning for Pharmacy Programs
Chapter 6. Operations Management
Chapter 7. Managing Medication Use Process Supporting Technologies and Automation
Chapter 8. Ensuring Quality in Pharmacy Operations
Chapter 9. Outcomes Evaluation of Pharmacy Operations
III.Managing People
Chapter 10. Time Management/Organizational Skills
Chapter 11. Organizational Structure and Behavior
Chapter 12. Human Resources Management Functions
Chapter 13. Customer Service
Chapter 14. Managing the Workplace to Protect the organization and Improve Employee Quality of Worklife
Chapter 15. Performance Appraisal Systems
Chapter 16. Leadership Theory and Application
IV.Managing Money
Chapter 17. Financial Reports
Chapter 18. Budgeting
Chapter 19. Third-Party Payer Considerations
Chapter 20. Impact of Health Policy on Health Care Delivery
V.Managing Traditional Good s and Services
Chapter 21. Marketing Theory
Chapter 22. Marketing Applications
Chapter 23. Purchasing and Inventory Management
Chapter 24. Merchandising
VI.Managing Value-Added Services
Chapter 25. Value-Added Services as a Component of Enhancing Pharmacists’ Roles in Public Health
Chapter 26. Implementing Value-Added Pharmacy Services
VII.Managing Risks in Pharmacy Practice
Chapter 27. Risk Management in Contemporary Pharmacy Practice
Chapter 28. Compliance with Regulation and Regulatory Bodies
Chapter 29. Preventing and Managing Medication Errors: The Pharmacists’ Role
VIII.Management Applications in Specific Pharmacy Practice Settings
Chapter 30. Entrepreneurship and Innovation
Chapter 31. Applications in Independent Community Pharmacy
Chapter 32. Applications in Chain Community Pharmacy
Chapter 33. Applications in Hospital Pharmacy Practice
Chapter 34. Applications in Managed and Specialty Environments
Chapter 35. Applications in Safety Net Clinics
Chapter 36. Applications in Varied Health Care Systems

About the Author

Shane Desselle

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

David Zgarrick

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Greg Alston

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