Medical Office Procedures https://www.mheducation.com/cover-images/Jpeg_400-high/1259630765.jpeg 9 2019 9781259630767 Thoroughly revised and updated, Medical Office Procedures is a text-workbook that introduces and describes the tasks of a medical office assistant's career; teaches records management, medical communications, and scheduling skills; and describes procedures for preparing patients' charts and bills. Practice management, electronic health records, and finances are also addressed. Multi-day simulations provide real-world experience with physician dictation. Managerial skills are also included.
09781259630767
Medical Office Procedures

Medical Office Procedures, 9th Edition

ISBN10: 1259630765 | ISBN13: 9781259630767
By Nenna Bayes

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Thoroughly revised and updated, Medical Office Procedures is a text-workbook that introduces and describes the tasks of a medical office assistant's career; teaches records management, medical communications, and scheduling skills; and describes procedures for preparing patients' charts and bills. Practice management, electronic health records, and finances are also addressed. Multi-day simulations provide real-world experience with physician dictation. Managerial skills are also included.

Part 1 The Administrative Medical Assistant's Career

Chapter 1 The Administrative Medical Assistant

Chapter 2 Medical Ethics, Law, and Compliance

Part 2 Administrative Responsibilities

Chapter 3 Office Communications: An Overview of Written and Verbal Communication

Chapter 4 Office Communications: Phone, Scheduling, and Mail

Chapter 5 Managing Health Information

Chapter 6 Office Management

Part 3 Practice Financials

Chapter 7 Insurance and Coding

Chapter 8 Billing, Reimbursement, and Collections

Chapter 9 Practice Finances

Part 4 Preparing for Employment

Chapter 10 Preparing for Employment in the Medical Office

AppendixA: Introduction to Medisoft

AppendixB: Transcription Guidelines

AppendixC: ICD-9-CM Information Glossary

Bibliography

Index

WorkingPapers

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About the Author

Nenna Bayes

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored
and reviewed various titles within the medical administrative fields. She earned an
associate of applied business degree, a bachelor of business administration degree,
and a masters of arts in education from Morehead State University. During her tenure,
she has taught numerous courses within the administrative and medical administrative
curriculum. She is a professor in and the program coordinator for the Office
Systems Technology and Medical Information Technology programs at Ashland
Community and Technology College in Ashland, Kentucky, and has received many
teaching excellence awards. She is also a certified professional coder (CPC). Prior to
teaching, she worked in various medical office environments. Additionally, she is a
member of the American Academy of Professional Coders (AAPC) and the American
Health Information Management Association (AHIMA).
She lives in Flatwoods, Kentucky, with her husband and is blessed to have two
children and two granddaughters . She is actively involved in music and enjoys
camping in her leisure time.

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