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ISBN10: 0071768335 | ISBN13: 9780071768337
ISBN10: 0071768335
ISBN13: 9780071768337
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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: Respond to patients’ concerns empathetically and professionally Resolve confl icts with colleagues and staff members Break bad news with clarity and sensitivity Deal with suspected child abuse or other illegal activity Disclose medical errors with honesty and tact
Chapter 1 Perfect Phrases for Patients Upset About Their Care
Perfect Phrases for Patients Upset About Wait Times
Perfect Phrases for Patients Upset About Your Diagnostic or Treatment Plans
Perfect Phrases for Patients Upset About Outcomes of Their Care
Perfect Phrases for Patients Upset About Hospitalization
Perfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have Seen
Perfect Phrases for Issues Related to the Care of Pediatric Patients
Chapter 2 Perfect Phrases for Patients Suffering from a Medical Error
Why Should Medical Errors Be Disclosed?
What Are the Risks and Benefits of Error Disclosure?
Which Medical Errors Should Be Disclosed?
How Should a Medical Error Be Disclosed?
Preventing Errors in the First Place
Perfect Phrases for Examples of Error Disclosure
Effect of Error on the Healthcare Professional
Chapter 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or Tests
Perfect Phrases for Patients Requesting Unnecessary or Inappropriate Medications
Perfect Phrases for Patients Requesting Medications with the Potential for Abuse
Perfect Phrases for Parents Requesting Tests for Minors: Ethical Issues
Perfect Phrases for Patients Requesting Specific Treatments
Chapter 4 Perfect Phrases for Breaking Bad News to Patients and Their Families
Perfect Phrases for Breaking News of an Unfavorable Diagnosis
Perfect Phrases for Breaking News of Death
Perfect Phrases for Breaking Bad News About Pediatric Patients
Chapter 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner Violence
Perfect Phrases for Suspected Child Abuse
Perfect Phrases for Suspected Elder Abuse
Perfect Phrases for Suspected Sexual Violence and Intimate Partner Violence
For More Information
Chapter 6 Perfect Phrases for Dealing with Difficult Colleagues
Perfect Phrases for Conflicts Among Healthcare Professionals at the Same Level
Perfect Phrases for Conflicts Among Healthcare Professionals at Different Levels
Chapter 7 Perfect Phrases for Dealing with Difficult Administrative Staff
Perfect Phrases for Administrators Upset About Delays in Patient Care
Perfect Phrases for Administrators Wanting Special Treatment for Certain Patients
Perfect Phrases for Conflicts with Administrators over Allocation of Resources
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