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ISBN10: 0071815791 | ISBN13: 9780071815796
ISBN10: 0071815791
ISBN13: 9780071815796
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MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchangesthat foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversationskills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work
CONTENTS
Foreword ix
Acknowledgments xiii
Introduction: How Do You Begin? xv
CHAPTER 1 What Keeps You Up at Night? 1
CHAPTER 2 Why Can’t You See What’s Happening? 17
The Awareness Principle—Choose to Be Conscious
CHAPTER 3 What Are REAL Conversations? 39
The Knowledge Principle—Do to Know
CHAPTER 4 Do You Ruin Everything by Being You? 63
The Reflection Principle—Reflect Reflections
CHAPTER 5 How Do You Get Out of Your Stinking Thinking? 91
The Perception Principle—Recognize and Suspendto Uncover
CHAPTER 6 Can You Talk About What Really Matters? 119
The Preparation Principle—Prepare or Beware
CHAPTER 7 Do You Open Your Mouth and RemoveAll Doubt? 149
The Expression Principle—Express Your Intention
CHAPTER 8 How Is the Answer in the Question? 187
The Discovery Principle—Ask to Reveal
CHAPTER 9 Why Ego Off? 219
The Connection Principle—Listen and Attendto Connect
CHAPTER 10 Progression: How Do You Move Forward? 245
Appendix 259
Notes 263
Index 267
Foreword ix
Acknowledgments xiii
Introduction: How Do You Begin? xv
CHAPTER 1 What Keeps You Up at Night? 1
CHAPTER 2 Why Can’t You See What’s Happening? 17
The Awareness Principle—Choose to Be Conscious
CHAPTER 3 What Are REAL Conversations? 39
The Knowledge Principle—Do to Know
CHAPTER 4 Do You Ruin Everything by Being You? 63
The Reflection Principle—Reflect Reflections
CHAPTER 5 How Do You Get Out of Your Stinking Thinking? 91
The Perception Principle—Recognize and Suspendto Uncover
CHAPTER 6 Can You Talk About What Really Matters? 119
The Preparation Principle—Prepare or Beware
CHAPTER 7 Do You Open Your Mouth and RemoveAll Doubt? 149
The Expression Principle—Express Your Intention
CHAPTER 8 How Is the Answer in the Question? 187
The Discovery Principle—Ask to Reveal
CHAPTER 9 Why Ego Off? 219
The Connection Principle—Listen and Attendto Connect
CHAPTER 10 Progression: How Do You Move Forward? 245
Appendix 259
Notes 263
Index 267
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