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ISBN10: 0070327157 | ISBN13: 9780070327153

Fourth Generation Management: The New Business Consciousness, 1st Edition

ISBN10: 0070327157
ISBN13: 9780070327153
By Brian Joiner

© 1994 Published February 1, 1994

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Fourth Generation Management: The New Business Consciousness.Voice of the Customer: The Arbiter of Quality.Process and System Thinking: The Organization as a Flow Chart.Voice of the Process: Taking Measure of the System.Language of Variation: The Virtues and Vices of Difference.Using Data to Improve: A Strategic Toolkit for Quality.All One Team: A Culture for Quality and Success.The Culture of Quality Improvement: The Constancy of Change.

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