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ISBN10: 0071445552 | ISBN13: 9780071445559

Design for Six Sigma for Service, 1st Edition

ISBN10: 0071445552
ISBN13: 9780071445559
By Kai Yang

© 2005 Published May 31, 2005

ISBN10: 0071445552 | ISBN13: 9780071445559

More information about this Print book can be found in the page section below.

$103.00
ISBN10: 0071445552 | ISBN13: 9780071445559

More information about this Print book can be found in the page section below.

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DFSS in a Service Organization

DFSS Roadmap in Service Organizations

Value Analysis and Enhancement

Lean Operation and Process Analysis

Process Design: Deployment and Management

Customer Analysis

Service Quality Measures

Theory of Inventive Problem Solving for Service

Theory of Constraints

Change Management

Basic Statistical Methods in Service DFSS

Advanced Statistical Methods in Service DFSS

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