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Design for Six Sigma for Service

ISBN10: 0071445552 | ISBN13: 9780071445559

Design for Six Sigma for Service
ISBN10: 0071445552
ISBN13: 9780071445559
By Kai Yang

DFSS in a Service Organization

DFSS Roadmap in Service Organizations

Value Analysis and Enhancement

Lean Operation and Process Analysis

Process Design: Deployment and Management

Customer Analysis

Service Quality Measures

Theory of Inventive Problem Solving for Service

Theory of Constraints

Change Management

Basic Statistical Methods in Service DFSS

Advanced Statistical Methods in Service DFSS

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