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ISBN10: 007176996X | ISBN13: 9780071769969

ISBN10: 007176996X
ISBN13: 9780071769969
By Ben Benjamin, Amy Yeager and Anita Simon

Product Information

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One of the New York Post's Top 10 Best Career Books of 2012

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and per

Note to the Reader
1 Can This Conversation Be Saved?
2 Teaching an Old Brain New Tricks
3 Polite Fights
4 Clairvoyant Readings
5 Catastrophe Forecasts
6 Question Traps
7 Gripe Cycles
8 Blame Games
9 SAVI
Afterword

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