StudySync - Student Mobile App FAQ
Find answers to frequently asked questions about using the StudySync student mobile app.
Tags
Direct Login & Manual-Rostering
High School
Mobile Apps
School Parent
SSO & Auto-Rostering
SSO & Manual-Rostering
PreK-12
Customer Support
Direct Login & Auto-Rostering
School Student
Middle School
Q: I forgot my Pin. What do I do?
A: Students who forget their mobile app Pin can go back to the browser-based StudySync and get a new App Key. When they enter the new App Key it will re-attach to the existing account on the device without losing any locally-stored assignments. The student will be prompted to create a new Pin.
Q: The app won’t download my assignments. What’s going on?
A: It may be downloading a video, or the device is warning that there is no space for video. It can be useful to visit the Support screen and turn off video downloads. With video downloads disabled, any video viewing will require an internet connection.
Q: Will my finished work be counted as late if I didn’t have access to the internet before the assignment was due?
A: If the assignment has been completed offline and the student has selected Submit, the student will eventually need to get back online. The device remembers the time and date when students selected Submit, and this is the time/date recorded for the teacher even if the student was offline at that time (their work will not be counted late).
Q: What do I do if the cloud ate my homework?
A: If a student is having trouble with the mobile app, the best thing to do is to reset. This can be done by clicking the info icon at the top right of the screen before logging in. This is essentially the same as deleting the app from the device and reinstalling it. Any locally-stored student work that has not been synced to the StudySync servers will be lost.
Q: The Wi-Fi stopped working. Will I lose my work?
A: If a student has synced the mobile app they can continue to work offline to complete downloaded assignments. The student will need an internet connection to complete their submissions and to receive any new assignments or reviews from their teacher.
Q: The App Key is no longer working. What happened?
A: App Keys expire after 14 days. If this occurs, log back in via the browser to get a new app key.
Q: Can students access the library offline?
A: The Library is only available when connected to a Wi-Fi or cellular network.
A: Students who forget their mobile app Pin can go back to the browser-based StudySync and get a new App Key. When they enter the new App Key it will re-attach to the existing account on the device without losing any locally-stored assignments. The student will be prompted to create a new Pin.
Q: The app won’t download my assignments. What’s going on?
A: It may be downloading a video, or the device is warning that there is no space for video. It can be useful to visit the Support screen and turn off video downloads. With video downloads disabled, any video viewing will require an internet connection.
Q: Will my finished work be counted as late if I didn’t have access to the internet before the assignment was due?
A: If the assignment has been completed offline and the student has selected Submit, the student will eventually need to get back online. The device remembers the time and date when students selected Submit, and this is the time/date recorded for the teacher even if the student was offline at that time (their work will not be counted late).
Q: What do I do if the cloud ate my homework?
A: If a student is having trouble with the mobile app, the best thing to do is to reset. This can be done by clicking the info icon at the top right of the screen before logging in. This is essentially the same as deleting the app from the device and reinstalling it. Any locally-stored student work that has not been synced to the StudySync servers will be lost.
Q: The Wi-Fi stopped working. Will I lose my work?
A: If a student has synced the mobile app they can continue to work offline to complete downloaded assignments. The student will need an internet connection to complete their submissions and to receive any new assignments or reviews from their teacher.
Q: The App Key is no longer working. What happened?
A: App Keys expire after 14 days. If this occurs, log back in via the browser to get a new app key.
Q: Can students access the library offline?
A: The Library is only available when connected to a Wi-Fi or cellular network.