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Update Existing Student Accounts Using the Students/Rosters Import Process

Discover how to update existing student accounts using bulk import tools.

Tags

Direct Login and Manual Rostering

Single Sign-On (SSO) and Manual Rostering

This article applies to Manual Rostering districts. Manual Rostering means that teachers manually redeem program content and roster their own classes.

SSO applies to districts that use an SSO portal, district website, or Learning Management System (LMS) to access McGraw Hill digital programs, and Direct Login means that teachers, students, and administrators log in at my.mheducation.com.

Not sure which Access Service your district uses? Click here to learn more about the four Access Services that we support.

This article guides teachers through updating existing student accounts using the bulk upload process.

For a full page view of the demo, click here.

For a Spanish version of the demo, click here.

Once student accounts are created, for steps on how to manually add students to a class, follow the steps in the appropriate document based on the program and platform being used.

The process of updating students through the Import Students/Rosters tool is school-specific. This means that the students will only be assigned to the school that you are assigned to/have selected (if assigned to multiple schools as a teacher).

Article Contents

Access Import Students/Rosters

Update Existing Student Accounts

Upload Students/Rosters File

 

Access Import Students/Rosters

1. Log into your teacher account.

2. Click Import Students/Rosters on your teacher dashboard.

Important! If you are connected to multiple schools, click on the Profile button at the top-right of your account and select the correct school from the Organization section of the menu.

 

Update Existing Student Accounts

1. On the Import Students/Rosters page, click the preferred file format for the Export Students file.

2. On the Export Students file, you can update the following fields:

  • Student ID
  • First Name
  • Last Name
  • Grade Level
  • Email
  • Username
  • Password

DO NOT make changes or delete the Student GUID. This will cause errors when you go to upload the updated file.

3. Save the student file somewhere it's easy to locate on your device.

 

Upload Students/Rosters File

1. On the Import Students/Rosters page, click the Choose File button and select the completed copy of the template from your computer. 

2. Click the Upload button.



The page will automatically navigate to the Upload History page. Depending on how large the file is, the time will vary on the upload process.


The Status of your import shows its current stage of processing:  

  • Queued means that the import will be processed as soon as possible but has not started yet.  

  • In Progress means that the import has started processing   


To check the status of your import, click the Refresh button at the top-left. 


 
Once the status changes to Completed, your file has finished processing. If you see Completed with Errors in the Status column, this means a portion of your file was unable to process some of the entered data.  

You can click the Actions icon to download the Uploaded File, Completed File, and Error File. 
 
 
 

  • The Uploaded File is the exact file that you uploaded (minus account passwords if you included those on your original file). It's available so that you can access it later if needed. 
     

  • The Completed File is a summary of all student and class information that was processed successfully.  

    • Each account created via the import process now has a system-generated User GUID.   

    • If you left the username and password columns blank, the file contains the system-generated usernames along with a temporary password for each account. 

      • The temporary password will expire when it is initially used; the student will be required to set their own permanent custom password once they log in to their account.

      • If the student(s) don't access their account within 90 days of the temporary password being set, an administrator or teacher will need to manually reset their password.  

    • Share the username (and password, if applicable) on this file with your students so they can access their accounts. 
       

  • The Error File is a summary of the students and/or classes that did not process successfully. It shows the rows that triggered the error and the specific reason why these rows failed in the Error column on the far right.  

    • If the data was partially processed and a student and/or class was created, the Error file will include the relevant GUIDs for those student(s) and/or class(es).  

    • You can review the error message(s) and correct the information. Correct the issues described in the error message, save the updated file to your computer, and re-import it.

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