How to Capture a Console Log File
Capture a browser console log file to help troubleshoot technical issues.
- SSO & Manual-Rostering
- Customer Support
- Direct Login & Auto-Rostering
- School Student
- Middle School
- Troubleshooting
- Direct Login & Manual-Rostering
- High School
- Classroom Teacher
- School Parent
- SSO & Auto-Rostering
- PreK-12
- School Administrator
- Preschool
- Elementary School
It often helps development and engineering teams if they have the console logs when troubleshooting an issue. Below are the steps to generate a Console Log file while reproducing a reported issue. Depending on which browser you are using, there are a few ways to generate a Console Log file. Below are instructions for the most common way to obtain a Console Log file for Google Chrome, Firefox, Microsoft Edge, and Safari.
Browsers
Google Chrome
1. Navigate to the point just before where an error occurs.
2. Right-click on the page and select Inspect from the menu.
3. Click the Console tab.
4. Right-click anywhere in the console panel and select Save as... from the menu.
5. Select the preferred file location on your device and click the Save button.
Firefox
1. Navigate to the point just before where an error occurs.
2. Right-click on the page and select Inspect (Q) from the menu.
3. Click on the Console tab.
4. Right-click anywhere in the console panel and select Save all Messages to File from the menu.
5. Select the preferred file location on your device and click the Save button.
Microsoft Edge
1. Navigate to the point just before where an error occurs.
2. Right-click on the page and select Inspect from the menu.
3. Click the Console icon.
4. Right-click anywhere in the console panel and select Save as... from the menu.
5. Select the preferred file location on your device and click the Save button.
Safari
1. Navigate to the point just before where an error occurs.
2. Click on Safari in the top navigation menu.
3. Select Settings from the menu.
4. Click on Advanced in the top menu.
5. Check the box for Show features for web developers at the bottom.
This will add the Developer tab to the Settings menu.
6. On the web page the HAR capture is for, right-click on the page and select Inspect on the menu.
7. Click the Console tab.
8. Click on the menu button to the right of All Sources and checkmark the Preserve Log box on the pop-up menu.
9. Right-click anywhere in the console panel and select Save Selected from the menu.
10. Select the preferred file location on your device and click the Save button.