Email Address is Already in Use
Resolve issues when an email address is already in use during ConnectED account creation.
Tags
- Customer Support
- School Student
- Middle School
- Direct Login & Manual-Rostering
- High School
- Error Messages
- Classroom Teacher
- School Parent
- Log-In & Passwords
- PreK-12
- School Administrator
- Preschool
- Elementary School
If you are trying to register for an account, and the system states your email address is already in use, this means a registration has been completed previously using the email address you are entering. If you believe this to be a mistake, please contact the
K-12 Technical Support team
for further assistance.
If you forgot your password, you can select Forgot Your Password? on my.mheducation.com , and you will receive an email providing a link to reset your password.
If you're not receiving the email to reset your password, first check your spam or junk folders, as it may have inadvertently been routed there. If the email is not in your spam or junk folder, please contact K-12 Technical Support team for assistance.