PreK–12 Support

Need support for Back to School? We're here to help.

Customer Service

Customer Service Online Support Center

Phone: (800) 338-3987
Fax: (800) 953-8691

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218

Tech Support

Tech Online Support Center

Phone: (800) 437-3715
Online: Submit a Support Request

Hours of Operation:
Monday-Friday: 7:00 AM to 8:00 PM EST

Need ALEKS Support?

Need Achieve3000 or Actively Learn Support?

Contact a Sales Rep

Connect with a Sales Representative near you to find a solution that is right for you.

Contact a Sales Rep


See our Media Contacts and Multimedia Assets


McGraw Hill is fully compliant with the National Instructional Materials Accessibility Standard (NIMAS).

National Instruction Materials Access Center

General Support

Administrator Support

See General Support tab for common questions

Access Services

Determining which Access Service your district uses is key to better understanding how you'll interact with our platforms. Our help articles display corresponding icons for quick reference on which Access Service is being discussed.

Reporting Administrator Support

Organization Administration Support

Back-to-School Orientation

Getting Started Guides

If you have a question related to technical or product support not reflected here, please contact digital technical support.

If you have a question related to technical or product support not reflected here or on the General Support tab, please contact digital technical support.

PreK-12 Ordering Support

Online Ordering

Our products are available for fast, convenient online purchase on this website. If you need help ordering online, check out our step by step guide.

  • You can pay with a credit card or purchase order online.
  • Use the search functionality above to locate your product by ISBN, title, author, or program and add it to your cart.
  • If you know your ISBNs and want to order in bulk, you can use our popular Quick Order feature.

Traditional Ordering

  • Our customer service team and sales reps are here to help you purchase products and programs.
  • Option #1: request a quote for the products you'd like to buy using our Quote Request Form.
  • Option #2: order over the phone: our team is available to help you order during regular business hours at (800) 338-3987.