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Don't Miss Out: Upgrade Your Access Now

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Article Type: Implementation

Important Information About Temporary Access

Your two-week access begins once you select the Temporary Access option when registering for a course in Connect. It is only available for the first 14 days of the course. After the allotted time has expired, the Temporary Access option will be grayed out within Connect and you will not be able to register using this option​​.

Two different Connect email accounts cannot be merged into one account. If you are having difficulty with multiple Connect accounts, please reach out to our Customer Experience Group.

What If I Purchase Connect After the Temporary Access?

The purchasing process is now easier than ever with new payment options, including PayPal. Any work done during the free trial period will be saved when you are fully registered for your Connect course if the same email address is used. We recommend purchasing access before your Temporary Access expires to ensure you do not lose assignments in progress.

How to Get Connect Full Access

Step 1:

Log in and access your Connect account.

Step 2:

Under the class where you want to fully register, you’ll be asked: “Do you want to purchase access right now?” Select “Yes, purchase access.”

Step 3:

You will be directed to the Connect purchase page. In the center is the option to buy Connect. Click the “Purchase” button to be redirected to a McGraw Hill Secure Checkout page to select your payment option and complete your purchase.

Will I need an Access Code?

No, the only time an access code will be required is if physical materials were purchased. If you have purchased materials while using Temporary Access, the system will know you have already registered for the course. You will be able to seamlessly continue to work on assignments and stay on track.

Looking for help?

Higher Ed Technical Support

Phone: (800) 331-5094

Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day, 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

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Find Your Higher Ed Rep

Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.

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Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

Visit the Customer Service Online Support Center or contact us below:

Phone: (800) 338-3987
Fax: (800) 953-8691

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218

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