Video playback troubleshooting suggestions

Troubleshoot video playback issues when using ALEKS.

Problem: Videos will not play or load (e.g., blank page, spinning wheel, endless buffering).

Reason: The browser, device, or network settings may be preventing ALEKS web-hosted videos from being buffered or played.

Solutions:

• Clear browser cache and cookies. 
• Disable currently running browser extensions. 
• Check to see if your browser is up to date by going to the browser’s main menu and selecting Help > About.
• Try a different browser (i.e., Chrome, Firefox, Edge, Safari). 
• Restart your router or modem to refresh your internet connection. 
• Some security software such as firewall/anti-virus/anti-malware can unintentionally block specific media or prevent sites from working properly. It might be necessary to adjust the settings on your security software to allow video playback. 
• Use a different network connection (e.g., use a smart phone or other device that allows for tethering or use as a mobile hot-spot). 
• Use a different device.