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Selling: Building Partnerships https://www.mheducation.com/cover-images/Jpeg_400-high/1260682951.jpeg 11 2022 9781260682953 Selling: Building Partnerships, 11e remains faithful to the original goal of the product since its first edition-- that instructors don’t want to teach the history of selling, rather they want their students to know how it is done. While many things have changed in sales, such as the changing roles for technology and the increased use of multichannel go-to-market strategies, students still need to practice their newly learned skills, make ethical choices, and adapt their skills to their audience. Selling; Building Partnerships addresses all of these with distinct roleplays, mini case studies, and current examples throughout. The products’ emphasis on value creation makes it appropriate not only for students pursuing a sales career, but also those who seek these skills for other roles in life and business. New to This Edition: • Brand new chapter opening profiles • Brand new From the Buyer’s Seat boxed items • Brand new Building Partnerships boxed items • Brand new Sales Technology boxed items • Brand new End-Of-Chapter Role Play Cases - while we continue to use Gartner as the company, the customers have all changed throughout
09781260682953
Selling: Building Partnerships
Selling: Building Partnerships

Selling: Building Partnerships, 11th Edition

ISBN10: 1260682951 | ISBN13: 9781260682953
By Stephen Castleberry and John Tanner
© 2022

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* The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Additional Product Information:

Selling: Building Partnerships, 11e remains faithful to the original goal of the product since its first edition-- that instructors don’t want to teach the history of selling, rather they want their students to know how it is done. While many things have changed in sales, such as the changing roles for technology and the increased use of multichannel go-to-market strategies, students still need to practice their newly learned skills, make ethical choices, and adapt their skills to their audience. Selling; Building Partnerships addresses all of these with distinct roleplays, mini case studies, and current examples throughout. The products’ emphasis on value creation makes it appropriate not only for students pursuing a sales career, but also those who seek these skills for other roles in life and business. New to This Edition: • Brand new chapter opening profiles • Brand new From the Buyer’s Seat boxed items • Brand new Building Partnerships boxed items • Brand new Sales Technology boxed items • Brand new End-Of-Chapter Role Play Cases - while we continue to use Gartner as the company, the customers have all changed throughout

Chapter 1: Selling and Salespeople 
Chapter 2: Ethical and Legal Issues in Selling 
Chapter 3: Buying Behavior and the Buying Process 
Chapter 4: Using Communication Principles to Build Relationships 
Chapter 5: Adaptive Selling for Relationship Building 
Chapter 6: Prospecting 
Chapter 7: Planning the Sales Call 
Chapter 8: Making the Sales Call 
Chapter 9: Strengthening the Presentation 
Chapter 10: Responding to Objections 
Chapter 11: Obtaining Commitment 
Chapter 12: Formal Negotiating 
Chapter 13: Building Partnering Relationships 
Chapter 14: Building Long-Term Partnerships
Chapter 15: Managing Your Time and Territory 
Chapter 16: Managing within Your Company 
Chapter 17: Managing Your Career
Connect

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About the Author

Stephen Castleberry

Stephen Castleberry received his Ph.D. in business administration from the University of Alabama. He is professor of marketing and head of the Marketing Department at the University of Minnesota Duluth. In addition to personal selling, he teaches marketing principles, marketing ethics, and marketing research. He has also taught at Northern Illinois University and the University of Georgia. He has published more than 45 referred national and international journal articles and is the past marketing editor of the Journal of Applied Business Research.

John Tanner

John F. Tanner, Jr. earned his Ph.D. at the University of Georgia and is dean, Strome College of Business, Old Dominion University. Before entering academia, he spent eight years with Rockwell International and Xerox Corporation as a salesperson and marketing manager. Dr. Tanner has received several awards for teaching effectiveness and research, including the Distinguished Teacher award from the Society of Marketing Advances. He has been named Reviewer of the Year and Co-author of the Paper of the Year by the Journal of Personal Selling and Sales Management. Dr. Tanner has authored or co-authored 15 books and has published more than 80 articles. He has received research grants from the Center for Exhibition Industry Research, the Institute for the Study of Business Markets, the University Research Council, and the Walmart Foundation. Currently, he is the editor of Marketing Educators' Review.

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