Skip to main content

Connect Support Center

Role

Students Popular Support Topics

 Implementation & Getting Started

 Technical Support

FAQs for Students

If you're unable to return to a previous question, you instructor may have enabled an assignment policy ("Show feedback after submitting each question") that shows one question at a time (in a specific order).

Connect requires you to be enrolled in an instructor led course via your school learning management system or a Connect Section Web Address. There is no option to register for self study, however you may be able to purchase a standalone eBook version on mheducation.com if it is available.

While working on timed assignments, please plan to complete the assignment in one session, since there is no way to stop the timer and your assignment may auto submit when the time expires.

If you experience any technical issues while working within McGraw Hill digital products, you may be able to quickly resolve the issue by refreshing your internet browser page, clearing your internet browser cache or by trying in an alternate browser. For more detailed troubleshooting steps visit, Technical Support Troubleshooting.

Students Additional Help & Support Resources

Higher Ed Technical Support: US and Canada

Phone: (800) 331-5094

Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Higher Ed Customer Service

For questions about purchases, billing or refunds.

Phone: (800) 331-5094

Higher Ed Technical Support: Other International

Chat Hours:

Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

 Technical Support

FAQs for Instructors

To reuse your Connect course for a new term, select Duplicate Section to begin creating a copy of the course for the new semester. Copying a Connect course preserves your assignments, question banks, policies, and course settings while allowing you to update due dates and make changes for a new class. For step-by-step instructions, see Reuse Your Connect Course For a New Term.

To set and manage due dates in Connect, select Assignment Actions and choose Manage Assignment Dates. You can update assignment due dates, availability dates, and timing settings for individual assignments or multiple assignments at once. For step-by-step instructions, see Set and Manage Due Dates for Your Connect Course.

In Connect, you can manage student extensions by using Manage Assignments within Assignment Actions. This feature allows you to extend assignment due dates and availability dates for individual students without changing settings for the rest of the class. For detailed instructions, see How Do I Manage Student Extensions in My Connect Section?

To set assignment policies and due dates for a Question Bank assignment in Connect, click Create Assignment, select Question Bank, and add the desired questions to your assignment. You can then configure assignment settings such as due dates, availability dates, late submission policies, and assignment categories. These settings help control when students can access the assignment, submit work, and receive credit. For step-by-step instructions, see Create Question Bank Assignments: Set Policies.

To create and organize assignments from the Connect Question Bank, click Create Assignment and select Question Bank. You can browse available questions, choose the content you want to include, and organize assignments by category, topic, or course needs. Once your assignment is created, you can configure settings such as due dates, availability dates, and grading policies. For step-by-step instructions, see Create Question Bank Assignments: Select Content.

To add multiple instructors to your Connect section, select the section that you’ll like to add a co-instructor, select Manage Instructors, and Add Instructors. For step-by-step instructions, see Add Multiple Instructors to a Connect Section.

Instructors Additional Help & Support Resources

Higher Ed Technical Support: US and Canada

Phone: (800) 331-5094

Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Higher Ed Customer Service

For questions about purchases, billing or refunds.

Phone: (800) 331-5094

Higher Ed Technical Support: Other International

Chat Hours:

Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Higher Ed McGraw Hill Representative

Outside the United States:

Higher Ed McGraw Hill Representative

Outside the United States:

Top