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ALEKS Support Center
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PreK–12 Popular Support Topics
PreK–12 Product Guides, Tutorials and Troubleshooting
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PreK–12 Additional Help & Support Resources
PreK–12 Frequently Asked Questions
- How do I troubleshoot ALEKS on an iPad?
- How much can I help my child in ALEKS?
- How to email K–12 student progress reports to parent(s)/guardian(s)?
- How to create assignment exceptions and extensions?
- Why is ALEKS stuck displaying Spanish?
- How do I review topics I've already learned in ALEKS?
- How do students access assignments in ALEKS?
- How are courses recommended for K–12 students?
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Higher Ed Popular Support Topics
Higher Ed Product Guides, Tutorials and Troubleshooting
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Higher Ed Additional Help & Support Resources
Higher Ed Frequently Asked Questions
- How do I customize a copied course for a new term?
- What is a FAAC code?
- Why does Respondus LockDown Browser freeze on iPad?
- How to create assignment exceptions and extensions?
- How do I author ALEKS assignments for Math or Chemistry?
- Why do I get a 401 error when launching the ALEKS eBook on iPad?
- How do I use Honorlock with ALEKS?
- Why does Respondus crash on Mac during an ALEKS exam?
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Independent Use Popular Support Topics
Independent Use Product Guides, Tutorials and Troubleshooting
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Independent Use Additional Help & Support Resources
Independent User Frequently Asked Questions
- How much can I help my child in ALEKS?
- How do I request ACE college credit through Credly?
- Why is ALEKS stuck displaying Spanish?
- How do I review topics I've already learned in ALEKS?
- How do I move my student from one class to another using Master Account?
- How long does it take to complete an ALEKS course?
- How do I create and review quizzes in an Independent Use account?
- Why does Respondus crash on Mac during an ALEKS exam?
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Setup and Implementation
Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
Setup and Implementation
Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
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