Error When Manually Adding Students to Open Learning Class Roster

Troubleshoot errors that occur when manually adding students to a roster for Open Learning classes.

If you are trying to roster students to your Open Learning course and are receiving a "We were unable to process your request, please try again." error, this could be because of a few reasons. 

The first step you want to take if you are receiving the error message is to contact your Organization Administrator and verify that there are available Student Edition licenses.  Not only do they want to verify that Student Edition licenses are available, but they also need to confirm that the Student Edition product name shows the exact same as the Teacher Edition product name. 

Same: Both titles show Emerge!, Grade 4, National. 

Different: The Student Edition shows as Reading Mastery Transformations Grade 1 ELA, while the title for the Teacher Edition is Reading Mastery Transformations Grade 1 Reading. 

If the Student Edition licenses are on a different purchasing account from the Teacher Edition licenses, your Organization Administrator or purchasing agent will need to reach out to our Digital Licensing team to have the licenses moved to the correct account. Digital Licensing can be contacted via phone at 800-437-3715 or by email at subscriptionmanagement@mhedcuation.com.

If Student Edition licenses were not purchased to go along with the Teacher Edition, your Organization Administrator or purchasing agent will need to reach out to our Customer Service team or the district's Sales Representative.

If you are an Organization Administrator, you can view the account's licenses on the Manage Products page.

Need further support?

If it has been confirmed that there are available Student Edition licenses, that they have the same product name, and that they are on the same purchasing account, but you are still receiving the error message noted above, please reach out to our PreK-12 DTS Support team.

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