Actively Learn - Missing Class or Assignment
Troubleshoot missing classes or assignments in Actively Learn.
- Supplemental
- Literacy
- Actively Learn
- SSO & Manual-Rostering
- Customer Support
- Social Studies
- Direct Login & Auto-Rostering
- Middle School
- Direct Login & Manual-Rostering
- High School
- Error Messages
- Classroom Teacher
- SSO & Auto-Rostering
- PreK-12
- Science
- Preschool
- Elementary School
Are you missing a class or an assignment? Does your account or assignments look wrong? Please walk through the questions below to troubleshoot:
Do you have multiple logins?
Do you have another account or has your school email changed? It's common for users to have created two accounts by mistake and login to the duplicate account to find nothing there. This is also the same for email changes. Sometimes schools will change the domain name (@example.edu to @class.example.edu) and users will login with their new email.
What to try if multiple logins is not the case?
Make sure you are not logged in to multiple browsers. Close all browser and log back in.
Archived class by mistake
You may have archived your class by mistake. If this is the case, all you need to do is unarchive the class! Refer to the Open Learning - Archive/Unarchive a Class article for more information.
Is your class there but not your assignment?
If you see your class but your assignment is missing, it's possible you archived your assignment! Simply unarchive the assignment and all your data should be there. Refer to the Actively Learn - Unassign, Archive, or Delete Assignments article for more information.
Still not seeing your work?
Contact our PreK-12 DTS support team. We may be able to bring back your work or find the cause of this issue.