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ISBN10: 1264257392 | ISBN13: 9781264257393

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From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them—getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes—Set the Foundation, Build Connections, Move with Purpose, and Harness Change—Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You’ll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl’s, Marriott, and many others, you’ll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team—this is your moment. Stronger Through Adversity delivers everything you need to prosper—to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small.
Acknowledgments
CHA P T ER 1 Leadership Forged Through Adversity
PART I
SET THE FOUNDATION
CHA P T ER 2 Put Your Mask on First
CHA P T ER 3 Leave the Island, Follow the Terrain
CHA P T ER 4 Practice Employee Obsession
CHA P T ER 5 Set Safety Supreme
PART I I
BUILD CONNECTIONS
CHA P T ER 6 Listen Beyond the Words
CHA P T ER 7 Seek Carefully and Speak Truthfully
CHA P T ER 8 Choose Words Wisely
CHA P T ER 9 Bring Yourself to Work
PART I I I
MOVE WITH PURPOSE
CHA P T ER 1 0 Act Your Culture
CHA P T ER 11 Be a Value Leader
CHA P T ER 1 2 Convey Compassion
CHA P T ER 1 3 Shift Front, Middle, Back
PART IV
HARNESS CHANGE
CHA P T ER 1 4 Streamline Productivity
CHA P T ER 1 5 Pivot with Urgency
CHA P T ER 1 6 Decide with Moral Courage
CHA P T ER 17 Foster Collaboration
PART V
FORGE THE FUTURE
CHA P T ER 1 8 Reenergize with Gratitude
CHA P T ER 1 9 Make It Personal
CHA P T ER 2 0 Run Toward the Future
CHA P T ER 2 1 Engineer Legacy
CHA P T ER 2 2 Continuing the Conversation
List of Contributors
Notes
Index
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