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ISBN10: 0071422277 | ISBN13: 9780071422277

ISBN10: 0071422277
ISBN13: 9780071422277
By Joseph De Feo, William Barnard and Juran Institute

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Foreword

Preface

Introduction

Acknowledgments

Chapter 1: The Predicament

Chapter 2: Case The Basic Tasks of Management: The Juran Trilogy

Chapter 3: The Planning Processes

Chapter 4: The Control Processes

Chapter 5: The Nature of Breakthrough

Chapter 6: Breakthroughs in Leadership

Chapter 7: Breakthroughs in Organization

Chapter 8: Breakthroughs in Current Performance Improvement -- Classic and Six Sigma DMAIC

Chapter 9: Breakthroughs in Culture

Chapter 10:Breakthroughs in Adaptability

Chapter 11: Strategic Quality Planning and Deployment

Chapter 12: A Road Map for Change

REFERENCES

INDEX

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