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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

ISBN10: 0071376550 | ISBN13: 9780071376556

The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship

The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship, 1st Edition

ISBN10: 0071376550
ISBN13: 9780071376556
By Bryan Bergeron

© 2001 Published October 27, 2000

eBusiness.

Business in Internet Time.

New Rules, New Game.

Customer Relations.

Technological Underpinnings.

The Human-Computer Interface.

Bots, Intelligent Agents, and Virtual Personalities.

Technological Trajectory.

Putting It All Together.

Leveraging Technology.

Rate-Limiting Factors.

Making Your Move.

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