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ISBN10: 1260116913 | ISBN13: 9781260116915

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The classic leadership guide to engaging and inspiring your employees—available in paperback for the first time with a new foreword by Dr. Marshall Goldsmith Are your people excited to come to work? Are they passionate about your team’s purpose? In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan reveals the necessary steps to inspire and engage everyone on your team. By fully engaging your employees, you'll ignite stellar team performance and customer service. You’ll find concrete action steps to: • Eliminate barriers to achievement • Give employees autonomy to perform and own their jobs • Create a compelling purpose for your team • Answer the fundamental four questions employees are always asking • Implement powerful team rituals that help build intimacy, and more This edition features an insightful new foreword by Dr. Marshall Goldsmith, the renowned leadership expert ranked as one of the top ten Most-Influential Business Thinkers in the World. Packed with proven strategies and instructive examples from stellar companies such as Nordstrom, Southwest Airlines, Toyota, and General Electric, this is an essential field guide for conquering your competition…one employee at a time.
Foreword to the Paperback Edition
Introduction
Part I: Getting Your Head (and Your Heart) around Engagement
1: The Anatomy of Passionate Performance
2: I Quit, but Forgot to Tell You
3: 100 Percent Commitment
4: The Big Payoff
Part II: The Intellectual Side: Engaging the Mind
5: The Need for Achievement
6: The Need for Autonomy
7:The Need for Mastery
Part III: The Emotional Side: Engaging the Heart
8: The Need for Purpose
9: The Need for Intimacy
10: The Need for Appreciation
Part IV: Igniting the Fire
11: Leading the Way with Courage and Humility
12: Against All Odds, Persevere!
13: Carrying the Torch
14: Passing the Torch
Appendix A: Passionate Performance Leadership Profile
Appendix B: Inspirational Quotes to Help Ignite Passionate Performance
Appendix C: Checklist for Engaging Meetings
Appendix D: Passionate Performance Killers
Appendix E: Leading on Purpose
Notes
Index
About the Author
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