Unsupported browser troubleshooting
Troubleshoot issues caused by unsupported browsers and learn which browsers are recommended for McGraw Hill platforms.
Tags
- Classroom Teacher
- Higher Education
- School Parent
- Homeschooling Parent
- PreK-12
- Customer Support
- Independent Use
- Instructor
- ALEKS
- School Student
- Higher Ed Student
Problem: Receive error message "Your browser is not compatible."
Reason: System Requirements have been updated. https://www.aleks.com/support/system_requirements
Solution: Check to see if there are any operating system or browser updates:
Windows: https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_11
MAC: https://support.apple.com/en-us/108382
Web Browser: How to Update Your Web Browser
- Open your browser menu.
- Find your browser's About page (under Help) and select it.
- Click the update button.
- Close your browser and relaunch it.
