Unsupported browser troubleshooting

Troubleshoot issues caused by unsupported browsers and learn which browsers are recommended for McGraw Hill platforms.

Problem: Receive error message "Your browser is not compatible."


Reason: System Requirements have been updated.  https://www.aleks.com/support/system_requirements

Solution: Check to see if there are any operating system or browser updates:

Windows:  https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_11

MAC:  https://support.apple.com/en-us/108382

Web Browser:  How to Update Your Web Browser

1. Open your browser menu.
2. Find your browser's About page (under Help) and select it.
3. Click the update button.
4. Close your browser and relaunch it.