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ALEKS - Frequently Asked Questions

Find answers to common questions about using ALEKS.

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I am interested in learning more about the ALEKS product, who should I contact?
 

- Students: Visit the following link: https://www.aleks.com/about_aleks

- Instructor: Contact your local sales representative.  To find your local sales representative Click Here.
 

I purchased ALEKS online but never received my ALEKS registration code. How can I retrieve it?
 

- A confirmation email was sent that contains a link to access your registration code.
 
ESCALATION:
 
- If you did not receive a confirmation email, please contact Customer Service at (800) 258-2374 or https://support.aleks.com

- If you did receive a confirmation email and cannot locate your order number, please contact CXG at (800) 331-5094. We will confirm whether or not our records show a purchase made for you. If this information is retrievable, we will provide you with the order number so that you may contact 
 

Who do I contact if my ALEKS registration code is not working?
 

- If you already have a registration code but it is not working, contact the ALEKS support group.

Who do I contact if I don’t have my instructors ALEKS course code?
 

- You will need to contact your instructor directly
.

For Password and Login issues
 

- Visit the ALEKS support site to retrieve your password
- If you already registered but are having problems logging into ALEKS, contact the ALEKS support group.
 I just need help with ALEKS, who do I contact?
 
- For help with ALEKS contact:: https://www.aleks.com/support/contact_support
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