Connect Instructor Support
Tools and Best Practices
Learn how to organize assignments, sync with a Learning Management System (LMS), access instructor resources, and more! Let us provide the Connect help you need.
What do you need help with?
New to Connect?
Watch These Videos to Get Started on the Right Track.
Looking for More Connect Support?
Below are videos and guides for the most common Connect instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.
Reusing Your Connect Course For a New Term , Link will open in a new tab
Learn how to take an existing Connect course and reuse it for a new term.
How do I copy or share my Connect course section? , Link will open in a new tab
Follow these easy steps to copy and share your sections with another instructor.
Sync Your Connect Section with Blackboard - Initial Pairing , Link will open in a new tab
Learn how to sync Connect with Blackboard by following a few simple steps.
SmartBook 2.0 - Instructor Overview , Link will open in a new tab
Learn about SmartBook 2.0 and how it tracks student progress and activity.
Set and Manage Due Dates for your Connect Course , Link will open in a new tab
Learn how to manage assignment due dates within Connect.
Proctorio Settings Checklist , Link will open in a new tab
Use this checklist to determine which options to use in your proctored assignments.
SmartBook 2.0 Reports in Connect , Link will open in a new tab
Learn how to use SmartBook 2.0 reports to understand your course data.
Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis , Link will open in a new tab
Learn the basics of assignment statistics, item analysis, and category analysis reports.
How SmartBook 2.0 Has Revolutionalized Student Engagement , Link will open in a new tab
Hear how your colleagues have used SmartBook 2.0 to increase engagement in their classes.
Resources to Help You Get Started at Your Own Pace
Tips to Help Students Avoid the Procrastination Trap , Link will open in a new tab
Procrastination is a common behavior, but there are steps instructors can take to encourage their students. Learn 3 tips to encourage your students to start assignments early and avoid procrastinating.
Access Training Curriculum for Specialized Topics
Writing Assignment Training , Link will open in a new tab
Looking to incorporate writing assignments into your class? This course provides you with McGraw Hill training materials and peer insights from a professor who uses the Writing Assignment tool in her class.
Stay in the Know with McGraw Hill Connect Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill Connect.
Tech Support Representatives
Visit the Tech Online Support Center or contact us below:
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Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
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Contact customer service for questions regarding pricing, orders, shipping, or returns.
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Columbus, OH 43218