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ISBN10: 0071841601 | ISBN13: 9780071841603
ISBN10: 0071841601
ISBN13: 9780071841603
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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL® Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: • ITIL fundamentals • The service lifecycle • Service strategy • Service design • Service transition • Service operation • Continual service improvement • ITSM in the real world CD ICON Electronic content includes: • Complete practice exams • Videos from the author • PDF copy of the book
Chapter 1: ITIL Fundamentals
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary
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