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ALEKS Support Center

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PreK–12 Popular Support Topics

PreK–12 Product Guides, Tutorials and Troubleshooting

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PreK–12 Additional Help & Support Resources

ALEKS Customer Support (US & Other International)

Phone: +1 (800) 258-2374

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Canada)

Phone: (800) 233-6870

IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Latin America)

Higher Ed Popular Support Topics

 Implementation & Getting Started

 Technical Support

FAQs for Higher Ed

To create adaptive modules in ALEKS, select ALEKS Pie and Modules from the Class Content menu and follow the three-step module creation process. Adaptive modules personalize learning based on what students know and what they are ready to learn next. For step-by-step instructions, see Creating Adaptive Modules.

To create and assign traditional assessments in ALEKS, select Assignments from the Class Content menu and create a homework, quiz, or test assignment. These non-adaptive assignments allow you to assess student understanding through structured coursework. For step-by-step instructions, see Creating Homework, Test, or Quiz Assignments.

To edit assignment dates in ALEKS, use the Quick Edit tool under an individual assignment. To update multiple assignments at once, select the assignments you want to modify and click Edit Dates. Bulk editing helps you quickly adjust assignment schedules across your course. For step-by-step instructions, see Edit and Bulk Edit Assignment Dates.

To set up your ALEKS gradebook, open the Class Gradebook menu and select Gradebook Settings. You can configure grading categories and grading weights to align with your course syllabus and grading policies. For step-by-step instructions, see Setting Up Your ALEKS Gradebook.

To grant individual student exceptions in ALEKS, navigate to either the Class Gradebook page or the Assignments page and adjust the student's assignment settings or due dates. Exceptions allow you to provide flexibility for individual students without affecting the rest of the class. For step-by-step instructions, see Giving Exceptions.

Higher Ed Additional Help & Support Resources

ALEKS Customer Support (US & Other International)

Phone: +1 (800) 258-2374

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Canada)

Phone: (800) 233-6870

IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Latin America)

Independent Use Popular Support Topics

Independent Use Product Guides, Tutorials and Troubleshooting

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Dates

Selecting a filter will add it to the Selected Filters list above.

Results

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Independent Use Additional Help & Support Resources

ALEKS Customer Support (US & Other International)

Phone: +1 (800) 258-2374

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Canada)

Phone: (800) 233-6870

IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.

Hours of Operation:

Monday-Thursday: 7:00 AM to 1:00 AM ET

Friday: 7:00 AM to 9:00 PM ET

Saturday: Closed

Sunday: 4:00 PM to 1:00 AM ET

ALEKS Customer Support (Latin America)

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