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ALEKS Support Center
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PreK–12 Popular Support Topics
PreK–12 Product Guides, Tutorials and Troubleshooting
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PreK–12 Additional Help & Support Resources
PreK–12 Frequently Asked Questions
- How do I troubleshoot ALEKS on an iPad?
- How much can I help my child in ALEKS?
- How to email K–12 student progress reports to parent(s)/guardian(s)?
- How to create assignment exceptions and extensions?
- Why is ALEKS stuck displaying Spanish?
- How do I review topics I've already learned in ALEKS?
- How do students access assignments in ALEKS?
- How are courses recommended for K–12 students?
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Supporting You at Every Step
Supporting You at Every Step
Higher Ed Popular Support Topics
Implementation & Getting Started
Technical Support
FAQs for Higher Ed
To create adaptive modules in ALEKS, select ALEKS Pie and Modules from the Class Content menu and follow the three-step module creation process. Adaptive modules personalize learning based on what students know and what they are ready to learn next. For step-by-step instructions, see Creating Adaptive Modules.
To create and assign traditional assessments in ALEKS, select Assignments from the Class Content menu and create a homework, quiz, or test assignment. These non-adaptive assignments allow you to assess student understanding through structured coursework. For step-by-step instructions, see Creating Homework, Test, or Quiz Assignments.
To edit assignment dates in ALEKS, use the Quick Edit tool under an individual assignment. To update multiple assignments at once, select the assignments you want to modify and click Edit Dates. Bulk editing helps you quickly adjust assignment schedules across your course. For step-by-step instructions, see Edit and Bulk Edit Assignment Dates.
To set up your ALEKS gradebook, open the Class Gradebook menu and select Gradebook Settings. You can configure grading categories and grading weights to align with your course syllabus and grading policies. For step-by-step instructions, see Setting Up Your ALEKS Gradebook.
To grant individual student exceptions in ALEKS, navigate to either the Class Gradebook page or the Assignments page and adjust the student's assignment settings or due dates. Exceptions allow you to provide flexibility for individual students without affecting the rest of the class. For step-by-step instructions, see Giving Exceptions.
Higher Ed Additional Help & Support Resources
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Independent Use Popular Support Topics
Independent Use Product Guides, Tutorials and Troubleshooting
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Independent Use Additional Help & Support Resources
Independent User Frequently Asked Questions
- How much can I help my child in ALEKS?
- How do I request ACE college credit through Credly?
- Why is ALEKS stuck displaying Spanish?
- How do I review topics I've already learned in ALEKS?
- How do I move my student from one class to another using Master Account?
- How long does it take to complete an ALEKS course?
- How do I create and review quizzes in an Independent Use account?
- Why does Respondus crash on Mac during an ALEKS exam?
ALEKS Customer Support (US & Other International)
Phone: +1 (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET