SIMnet Support Center

1. Confirm the LMS course is paired with the active SIMnet course section.
2. Ensure assignments were deployed via McGraw Hill Integration (LTI 1.3 / Deep Linking) to generate corresponding LMS grade columns.
3. Verify that students launch through LMS links (standalone logins do not establish the required LMS user token).

Resolution: In the SIMnet instructor gradebook, use the Grade Sync Status column to monitor events, or trigger a Manual Re-Sync for individual assignments or students.

SIMnet automatically checks project file metadata against original student starter files. An integrity violation is triggered if:

1. A student submits a project file created or downloaded by another student.
2. Data or elements were copied and pasted directly between two different student files.

Simulations & SIMbooks: Can be completed on Mac, PC, and Chromebooks using any modern supported browser.

SIMnet Projects (Live in Microsoft Office): Require native desktop installations of Microsoft 365 / Office. Certain projects (especially Microsoft Access) are Windows-only because Access does not have a native macOS version. Mac users must use a Windows PC/virtual lab for Access assignments.

Mobile/iPads: Not recommended for completing graded projects or complex interactive simulations.

If an assignment deployment freezes or shows pending in your LMS integration tool:

Relink Reset Method: Open the McGraw Hill Integration tool in your LMS, click Relink Assignments, wait 3–5 seconds for the list to load, click Cancel (do not click Relink & Update). This clears the cached pending lock and allows you to redeploy.