Not Receiving Verification Email

Common causes and solutions for missing verification emails.

Issue: You are not receiving a verification email to your inbox.

Solutions

Solution 1: Check Spam/Junk Folder

Your verification email may have been filtered by your email provider. Check your Spam or Junk folder for an email from McGraw Hill ALEKS <support-noreply@aleks.com> and mark it as "Not Spam" if found to ensure future emails are delivered to your inbox.

Solution 2: Update Your Email Address

If you still have not received the verification email, try using a different email address by following the steps below.

Steps to Change Your Email Address:

If you’re still on the registration page below, click on the edit icon next to your email address, update your email address and click on Save and Resend Code.

If you’re no longer on the registration page:

1. Log in to your ALEKS account
2. Click on your name in the top right corner of the screen and select Settings
3. Click Edit next to your email address
4. Enter your current password, update your email address, and click Save
5. Back on the Settings page, click the Verify button next to your email address to send a new verification email to your updated address