Medical Office Procedures https://www.mheducation.com/cover-images/Jpeg_250-high/0077862031.jpeg 13 9780077862039
Medical Office Procedures

Medical Office Procedures

Grade Levels: 13
By Nenna Bayes
Copyright: 2015
Publication Date: January 8, 2014
MHID: 0077862031
ISBN 13: 9780077862039

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New Features

NEW Simulated Medisoft v17 Exercises Medisoft v17 practice management exercises are now simulated in Connect Plus, McGraw-Hill's online assessment and assignment product. No software installation required.

Chapter 3 on Communication has been split into two chapters (“Verbal & Nonverbal” and “Phone, Mail, and Scheduling”) to accommodate more detailed information.

Coding chapter has been updated to include most current ICD-10-CM codes. (ICD-9 information will be available on the Online Learning Center.

Several Projects have been added or updated to incorporate more student practice and exposure to a wider variety of skills and tasks.


Key Features

All content is linked to Learning Outcomes. Learning Outcomes are tagged to Bloom's Taxonomy, all end-of-chapter and test bank questions are tagged to learning Outcomes, and Chapter Summary in a tabular, step-by-step format with page references.

Correspondence, scheduling, financial, and records projects in each chapter provide hands-on practice with concepts and skills. Files for letterheads, patient information forms, and statements for chapter projects and simulations are delivered online via CONNECT Plus and the Online Learning Center. Simulation recordings, also available online via CONNECT PLUS, contain recordings for the two simulations of medical office conversations, instructions from the doctor, incoming and outgoing phone calls, interruptions, and the doctor's dictation for transcription.

Instructor's Manual contains teaching notes and resources, AAMA/AMT/NHCSSP correlation charts, and answer keys. EZ Test test generator and PowerPoint presentations are available online through CONNECT Plus and at the Online Learning Center.

Working Papers at the end of the text include medical histories, handwritten drafts, correspondence, and other forms needed to complete projects and simulations.

Medical Office Procedures

Part 1 The Administrative Medical Assistant's Career

Chapter 1 The Administrative Medical Assistant

Chapter 2 Medical Ethics, Law, and Compliance

Part 2 Administrative Responsibilities

Chapter 3 Office Communications: An Overview of Written and Verbal Communication

Chapter 4 Office Communications: Phone, Scheduling, and Mail

Chapter 5 Managing Health Information

Chapter 6 Office Management

Part 3 Practice Financials

Chapter 7 Insurance and Coding

Chapter 8 Billing, Reimbursement, and Collections

Chapter 9 Practice Finances

Part 4 Preparing for Employment

Chapter 10 Preparing for Employment in the Medical Office

About the Author

Nenna Bayes

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored
and reviewed various titles within the medical administrative fields. She earned an
associate of applied business degree, a bachelor of business administration degree,
and a masters of arts in education from Morehead State University. During her tenure,
she has taught numerous courses within the administrative and medical administrative
curriculum. She is a professor in and the program coordinator for the Office
Systems Technology and Medical Information Technology programs at Ashland
Community and Technology College in Ashland, Kentucky, and has received many
teaching excellence awards. She is also a certified professional coder (CPC). Prior to
teaching, she worked in various medical office environments. Additionally, she is a
member of the American Academy of Professional Coders (AAPC) and the American
Health Information Management Association (AHIMA).
She lives in Flatwoods, Kentucky, with her husband and is blessed to have two
children and two granddaughters . She is actively involved in music and enjoys
camping in her leisure time.